John Tennant
Jacksonville,FL
Summary
Experienced Relationship Specialist bringing 5 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time. Hardworking and passionate job seeker with strong organizational skills eager to progress within the finance industry. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Relationship Specialist II
VyStar Credit Union
08.2017 - Current
- Implemented innovative marketing campaigns that effectively targeted prospective clients within desired market segments.
- Consistently met or exceeded sales targets through proactive engagement in relationship-building activities.
- Improved the efficiency of communication channels between clients, team members, and stakeholders by streamlining processes.
- Drove process improvements within the department by identifying inefficiencies in current procedures and collaborating on solutions.
- Mentored junior team members on best practices for relationship management, contributing to overall team success.
- Provided timely and accurate information to clients regarding their accounts, transactions, and financial goals.
- Established long-lasting connections with new clientele by utilizing effective rapport-building techniques during initial interactions.
- Enhanced customer satisfaction through regular follow-ups and prompt resolution of concerns.
- Assisted colleagues with challenging client scenarios by sharing expertise and providing constructive feedback on proposed resolutions.
- Developed comprehensive financial plans tailored to individual client needs, resulting in increased assets under management.
- Strengthened client relationships by addressing needs and providing personalized solutions.
- Generated new business opportunities by actively referring clients to relevant products and services.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
Customer Service Cashier
Publix Grocery Stores
08.2021 - 07.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
Associate of Arts -
Florida State College At Jacksonville
Jacksonville, FL08.2024
Skills
- Patience and Tolerance
- Active Learning
- Self-awareness
- Open-mindedness
- Collaborative Approach
- Training and mentoring
- Customer Relations
- Team Leadership
- Relationship Building
- Decision-Making
Timeline
Customer Service Cashier
Publix Grocery Stores
08.2021 - 07.2022
Relationship Specialist II
VyStar Credit Union
08.2017 - Current
Associate of Arts -
Florida State College At Jacksonville