John Terry
24 Otis St,ME
Summary
Accomplished Assistant Manager at Camping World, adept in retail operations management and customer service, significantly enhanced sales through strategic merchandising. Demonstrates exceptional team leadership and decision-making abilities, ensuring operational excellence and financial accuracy. Proven track record in staff management and workload optimization, fostering a positive and efficient work environment.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Camping World
06.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Customer Service Writer
Camping World
06.2021 - 01.2024
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Streamlined processes with organizational skills, optimizing workflow efficiency in the customer service department.
- Collaborated with cross-functional teams to resolve complex customer issues and enhance overall client experience.
- Exceeded performance goals consistently while maintaining high levels of professionalism under pressure situations.
- Implemented feedback systems to collect valuable insights from customers for continuous improvement initiatives.
- Managed high call volume, ensuring timely responses to customer concerns and maintaining a professional demeanor.
- Coordinated with sales teams to ensure seamless handoff of leads, resulting in increased conversion rates and higher customer satisfaction.
General Laborer
Casco Bay Steel
08.2020 - 06.2021
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Efficiently loaded and unloaded trucks with necessary materials for each project phase while adhering to proper lifting techniques.
- Operated heavy equipment safely to transport materials and complete tasks as required.
Delivery Driver
4J's Distribution
09.2013 - 10.2019
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Education
High School Diploma -
Coutland High School
Fredericksburg, VA06-1996
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff management
- Workload management
- Retail operations
- Sales strategies
- Retail operations management
- Policy enforcement
- Employee performance evaluations
- Financial management
- Budgeting and finance
- Verbal and written communication
- Scheduling and planning
- Computer skills
Timeline
Assistant Manager
Camping World
06.2021 - Current
Customer Service Writer
Camping World
06.2021 - 01.2024
General Laborer
Casco Bay Steel
08.2020 - 06.2021
Delivery Driver
4J's Distribution
09.2013 - 10.2019
High School Diploma -
Coutland High School
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