Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOHN TERSHEL

Alabaster,AL

Summary

COMMITMENT | LEADERSHIP | INTEGRITY A proven visionary and strategic leader with experience directing all aspects of a broad array of compliance related initiatives. Expertise in developing strategic initiatives, streamlining processes, and developing/implementing process improvements. Dedicated to maintaining a reputation built on quality, financial services expertise, business acumen, and uncompromising ethics. Two-time nominee for the Charlotte Business Journal 40 Under 40 Award.

Overview

2009
2009
years of professional experience

Work History

Business Analyst/ Payment Services and Merchant Technology

Bank of America, TEK Systems
07.2021 - 04.2022
  • Compliance
  • Provided oversight for the creation, execution and ultimate archival of all change requests (CRQs) for the business unit
  • This included coaching on the CRQ process, QA/QC of in-flight CRQs
  • Responsible for scheduling and budgeting for all non-project development and testing work within the Payment and Merchants spaces
  • All work was performed in an Agile and Waterfall hybrid environment.

Business Analyst/ Payment Services and Merchant

Bank of America, TEK Systems
07.2021 - 04.2022
  • Technology Compliance
  • Provided oversight for the creation, execution and ultimate archival of all change requests (CRQs) for the business unit
  • This included coaching on the CRQ process, QA/QC of in-flight CRQs
  • Responsible for scheduling and budgeting for all non-project development and testing work within the Payment and Merchants spaces
  • All work was performed in an Agile and Waterfall hybrid environment.

US Compliance Officer

goHenry Limited
09.2019 - 03.2021
  • Serves as a US based resource advising a British firm on all aspects of financial services compliance as they expand into the US market
  • Specific areas of expertise include AML/BSA and the CCPA and GDPR.

Senior Change Manager/ FDIC Part 370 Program

Bank of America, Skill Storm
04.2018 - 03.2019
  • Developed all project documentation including Project Charter, Project Plan, Business Requirement Document, Process mapping and Certification Timeline
  • Facilitated weekly project status meetings
  • Point person for workstream specific financial projections
  • Gathered and documented requirements for the stake holder businesses
  • Used Agile methodology for the IT side of the project, Waterfall for the business side
  • Conducted in depth data integrity analysis on all thirteen of the bank’s depository account systems of record
  • Utilized MicroStrategy and Tableau for analysis of the bank’s 66 million depository accounts.

Change Manager/AML Investigations and Quality

TIAA/IPSA International
06.2017 - 10.2017
  • Control/Financial Intelligence Unit
  • This project was part of the TIAA/EverBank acquisition, Reviewed activity identified by suspicious activity surveillance systems to determine if AML typologies are present and further investigation was warranted
  • Generated investigative results for internal and external reporting
  • Utilized CIP, KYC and EDD data to validate client’s permissible purpose for aberrant transactions.

Change Manager/Business Development/Operations Consultant

JC SIGNS
04.2016 - 04.2017
  • Worked with the leadership and staff of a small local sign brokerage to design and implement sound business practices
  • During my time with the company gross sales increased by 20% and net profit rose from 28% to 43%.

Change Manager/Global Technology and Operations

BANK OF AMERICA/Signature Consultants
05.2015 - 10.2015
  • (Small Business Card Technology)
  • Provided change management support to the Small Business Card Technology team for the implementation of critical changes to the Small Business website
  • This project has a budget of $3.5MM and will result in a projected revenue lift of $13MM over a five-year period
  • Delivered all project documentation in accordance with Bank of America’s Change Standards
  • This documentation included: associate readiness, tollgate packages, permits to build/operate and phase QA assessment requirements
  • Led weekly status update and tollgate meetings related to the project
  • Participated in creation of the UCRA and Data Mapping for this project and two dependent projects
  • Implemented Agile methodology for the technology segment of the project
  • Participated in UAT.

Change Manager Process Mapping Analyst/Global Technology and Operations

BANK OF AMERICA/Apex Systems
10.2014 - 02.2015
  • QA/QC
  • Provided change management support to the Global Compliance QA/QC Team as they designed and implemented a new QC Review Program
  • This program will provide ongoing QC oversight to all Global Compliance owned high risk coverage areas
  • Extensive mapping of all high risk processes
  • Developed and delivered all project documentation in accordance with Bank of America’s Change Standards
  • This documentation included: process flows, procedures, communication and training plans and project level risk assessments
  • Determined business needs and requirements in conjunction with stakeholders
  • Led daily status update meetings to ensure adherence to project and audit work plans
  • Facilitated FMEA exercises to identify necessary controls for the QC Review process
  • Guided pilot phase QCUAT testing efforts over Global Compliance Framework Elements and Global Compliance owned High Risk Processes (As defined by the Enterprise-wide annual RCSA)
  • Gathered and documented requirements from all affected lines of business
  • Created detailed Process Maps for all high risk

Change Manager/Legacy Asset Servicing

BANK OF AMERICA
03.2014 - 08.2014
  • (Operational Risk)
  • Provided Operational Risk oversight in the Bank’s Mortgage Default Servicing Complaints Resolution (DSCR) space
  • Identified two new self-identified audit issues
  • Resolution of these issues as be instrumental in ensuring timely closure of the National Mortgage Settlement Consent Order
  • Developed and implemented a new process for reviewing complaints by operational risk partners
  • Provided risk team input for risk assessments, audit issue remediation and projects/initiatives
  • Facilitated a bi-weekly DSCR Complaint Forum
  • This meeting time is used to report current performance metrics and upcoming changes to our risk coverage programs
  • Conducted numerous enterprise and line of business level gap analyses for complaints related policies and procedures
  • Conducted extensive process mapping.

Change Manager/Project Manager/Process

BANK OF AMERICA/Randstad USA
08.2012 - 11.2013
  • Mapping/Global Compliance (Strategic Compliance Initiatives)
  • Conducted an enterprise wide compliance review in response to a high visibility Severity 1 audit issue
  • The project had direct lines of sight to Bank of America's Board of Directors, Committee of Risk Compliance as well as the Office of the Comptroller of the Currency
  • The project encompassed all internal lines of business and selected external high-risk vendors
  • The scope of the review covered operational compliance with applicable government regulations and locally generated policies as well as managerial oversight
  • Responsible for all aspects of on-site assessments including pre-visit due diligence, on site interviews with associates and management as well as post assessment reporting and remediation of findings
  • Engaged internal and external stakeholders at all levels to ensure effective sharing of knowledge during all phases of the project
  • Designed and administered a comprehensive survey for all Bank of America vendors to facilitate in-scope determinations for this compliance review.

Change Manager/AML Consultant

NATIONWIDE FINANCIAL/Robert Half International
10.2011 - 05.2012
  • Facilitated internal audits of the AML programs at Nationwide's securities and life insurance entities
  • Conducted audits of surveillance and supervision programs at Nationwide's securities entities
  • Formulated and implemented audit plans
  • Compiled audit reports that detailed audit findings and recommendations for mitigating risk
  • Played a key role in developing Nationwide Securities' Risk Assessment to enhance effectiveness and regulatory compliance for their AML Programs
  • Presented audit results to department heads and Nationwide Financial senior management, which aided in the decision-making processes
  • Partnered with Nationwide's Office of AML Compliance to increase the effectiveness of AML programs across all business entities
  • Gathered and analyzed needs and requirements from each line of business.

Project Manager/AML Investigations and Quality

PNC BANK/Robert Half International
01.2011 - 09.2011
  • Intelligence Unit
  • This project was part of the PNC/National City acquisition remediation initiative
  • Investigated cases concerning aberrant and suspicious customer transactional histories for potential money laundering scenarios and terrorist funding activity
  • Created investigative reports for internal and external reporting
  • Supported parameter tuning of PNC's transactional activity/customer behavior surveillance systems
  • Liaised with federal and local law enforcement, government reporting, and fraud departments to ensure complete and accurate assessment for all case assignments
  • Coordinated and executed professional development for the team of 60 investigators
  • Provided direction to a team charged with clearing a 6-month backlog of alerts/cases resulting from the National City Bank acquisition
  • Conducted Quality Assurance reviews of completed cases to ensure accuracy and completeness prior to submission to FinCEN
  • Reviewed customers’ CIP, KYC and EDD data to establish client transactional motives for individuals and business entities.

Project Manager

LPL FINANCIAL/Aerotek Corporation
08.2010 - 12.2010
  • Spearheaded the conversion of 350 Financial Advisors and staff from NRP Financial to LPL Financial
  • Played a key role in the seamless conversion of financial advisors, staff, and accounts
  • Engaged stakeholders in Compliance, Legal, Technology, and Marketing departments to ensure timely satisfaction of all corporate policies and regulations prior to conversion
  • Functional business analysis.

Senior Compliance Risk Analyst /AML

WELLS FARGO & COMPANY/Mergis Group
01.2009 - 02.2010
  • This project was part of the Wells Fargo/Wachovia acquisition remediation initiative
  • Analyzed and investigated complex cases concerning aberrant and suspicious customer transactional histories for potential money laundering scenarios and terrorist funding activity
  • Completed investigative results for internal and external reporting
  • Streamlined daily activities and introduced process improvements
  • Utilized CIP, KYC and EDD data to validate client’s permissible purpose for aberrant transactions
  • Garnered recognition for consistently surpassing performance expectations by providing accurate and timely results for all case assignments.

Senior Operations Analyst/Customer Identification

E*TRADE FINANCIAL
03.2006 - 07.2008
  • Program/Know Your Customer
  • Defined, developed and implemented the firm-wide CIP and KYC programs in accordance with the US Patriot Act
  • Managed the sustainable implementation of the CIP/KYC programs on an on-going basis to provide robust vetting for all new and existing brokerage, bank and mortgage accounts
  • Decreased new account fraud by 88% by implementing these programs successfully
  • Recognized as the internal subject matter expert for Identity Theft, Fraud, OFAC/Patriot Act Compliance, Know Your Customer and Customer Identification Programs
  • Pioneered the implementation of real-time identity screening, CIP account status, and accelerated problem resolution while decreasing new account fraud losses by 96% from 2006 versus 2008
  • Designed and implemented a process for analyzing new account data which reduced man hours required for account review by 84% and increased the identification of potential fraud accounts tenfold
  • Championed efforts to decrease CIP/Fraud Prevention account processing time from 72 hours to same-day review by initiating real-time identity verification screening
  • Enhanced fraud protection on new brokerage accounts by instituting a risk management database.

Team Lead/Reactor Laboratory Division

UNITED STATES NAVY
02.1989 - 02.1995

Team Lead

Naval Nuclear Power School, Valedictorian
1 1 - 01.1990
  • Responsible for all aspects of engineering operation aboard a nuclear fast attack submarine
  • This included maintenance of reactor chemistry, reactor theory, propulsion, and electrical power generation,
  • Awarded the Navy and Marine Corps Achievement Medal for operational excellence and performance above and beyond the call of duty.

Education

Bachelor of Science - Business Administration

APPALACHIAN STATE UNIVERSITY

Skills

  • Consent Orders/MRAs
  • Compliance/Risk Initiatives
  • Process Mapping
  • Agile and Waterfall Project Methodology
  • Audit Readiness
  • Policy and Procedure Development and Implementation
  • BSA/AML Compliance

Timeline

Business Analyst/ Payment Services and Merchant Technology

Bank of America, TEK Systems
07.2021 - 04.2022

Business Analyst/ Payment Services and Merchant

Bank of America, TEK Systems
07.2021 - 04.2022

US Compliance Officer

goHenry Limited
09.2019 - 03.2021

Senior Change Manager/ FDIC Part 370 Program

Bank of America, Skill Storm
04.2018 - 03.2019

Change Manager/AML Investigations and Quality

TIAA/IPSA International
06.2017 - 10.2017

Change Manager/Business Development/Operations Consultant

JC SIGNS
04.2016 - 04.2017

Change Manager/Global Technology and Operations

BANK OF AMERICA/Signature Consultants
05.2015 - 10.2015

Change Manager Process Mapping Analyst/Global Technology and Operations

BANK OF AMERICA/Apex Systems
10.2014 - 02.2015

Change Manager/Legacy Asset Servicing

BANK OF AMERICA
03.2014 - 08.2014

Change Manager/Project Manager/Process

BANK OF AMERICA/Randstad USA
08.2012 - 11.2013

Change Manager/AML Consultant

NATIONWIDE FINANCIAL/Robert Half International
10.2011 - 05.2012

Project Manager/AML Investigations and Quality

PNC BANK/Robert Half International
01.2011 - 09.2011

Project Manager

LPL FINANCIAL/Aerotek Corporation
08.2010 - 12.2010

Senior Compliance Risk Analyst /AML

WELLS FARGO & COMPANY/Mergis Group
01.2009 - 02.2010

Senior Operations Analyst/Customer Identification

E*TRADE FINANCIAL
03.2006 - 07.2008

Team Lead/Reactor Laboratory Division

UNITED STATES NAVY
02.1989 - 02.1995

Bachelor of Science - Business Administration

APPALACHIAN STATE UNIVERSITY

Team Lead

Naval Nuclear Power School, Valedictorian
1 1 - 01.1990

Similar Profiles

CREATE PROFILE
JOHN TERSHEL