Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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John Thayer

Mullica Hill

Summary

Dynamic leader and problem-solver with a track record of elevating customer satisfaction and streamlining operations at Chipotle Mexican Grill. Excelled in multitasking and team leadership, enhancing service standards and staff proficiency. Demonstrates exceptional customer service and critical thinking skills, ensuring high-quality experiences and operational excellence.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Service Manager

Chipotle Mexican Grill
12.2023 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Ensured compliance with food safety regulations to maintain high standards of hygiene and customer safety.

Crew Member

Chipotle Mexican Grill
09.2022 - 12.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Store Associate

Walgreens
07.2022 - 09.2022
  • Operated and balanced the cash register efficiently.
  • Replenished store shelves to maintain optimal product availability and presentation.
  • Assisted customers with product selection and ensured a positive shopping experience.

Store Associate

RiteAid
10.2021 - 05.2022
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.

Education

Associate of Science - Business Administration

Rowan College of South Jersey
Sewell, NJ
05-2025

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Critical thinking
  • Employee training and development

Certification

  • ServSafe certified

Interests

  • Cooking
  • Reselling on different platforms
  • Enjoy participating in working out for overall physical and mental well-being
  • Entrepreneurial ventures

Timeline

Service Manager

Chipotle Mexican Grill
12.2023 - Current

Crew Member

Chipotle Mexican Grill
09.2022 - 12.2023

Store Associate

Walgreens
07.2022 - 09.2022

Store Associate

RiteAid
10.2021 - 05.2022

Associate of Science - Business Administration

Rowan College of South Jersey

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John Thayer