John Thomas
HOUSTON,TX
Summary
Accomplished professional with a proven track record at Uber, adept in time management and customer service. Excelled in maintaining a clean driving record and ensuring vehicle safety, significantly enhancing customer satisfaction. Skilled in technical support, resolving complex issues efficiently. Demonstrated expertise in utilizing GPS navigation and troubleshooting software/hardware problems, contributing to operational excellence.
Overview
9
9
years of professional experience
Work History
Driver
Uber
08.2014 - 03.2020
- Followed all relevant traffic laws and safety regulations.
- Drove safely in various weather and road conditions to avoid accidents.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Minimized liability by consistently following road rules when driving.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
Technical Support Assistant
Hayes Trial Consultants
04.2011 - 09.2013
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance metrics regularly, identifying potential areas for improvement within the technical support department.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Education
GED -
Ross S Sterling Senior High
Houston, TXSkills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
Timeline
Driver
Uber
08.2014 - 03.2020
Technical Support Assistant
Hayes Trial Consultants
04.2011 - 09.2013
GED -
Ross S Sterling Senior High