John Thompson

• Assisted in recruiting, hiring and training of team members.
• Managed inventory control, cash control, and store opening and closing procedures.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
• Interacted well with customers to build connections and nurture relationships.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Completed point of sale opening and closing procedures.

• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Assisted in recruiting, hiring and training of team members.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
• Reduced operational risks while organizing data to forecast performance trends.
• Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Created and maintained safe and secure work environments for employees.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.

Submitting automobile contracts for approval.

Working with Banks to get approval for automobile loans.

Assisting customers with loan paperwork and delivery of automobiles.

• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Resolved customer issues quickly to close deals and boost client satisfaction.