John Thomson

• Assisted clients with completing job applications and submitting resumes to improve interview chances.
• Established strong relationships with local employers to match clients with suitable job opportunities.
• Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
• Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
• Updated client records to reflect personal information, qualifications and career aspirations.
• Tracked client progress through detailed case notes and regular follow-ups, ensuring efficient service delivery.
• Assessed individuals to identify skills, strengths and interests for job placement.
• Matched clients to open positions based on skills and work requirements.
• Led job readiness and career-building workshops to uplift client confidence.
• Improved client job readiness with comprehensive resume writing and interview preparation workshops.

• Developed customized job search strategies for clients, resulting in increased interview rates and job offers.
• Proofread and edited clients' resumes to improve interview chances.
• Offered ongoing support to clients throughout their job search journey, addressing concerns and challenges as they arose.
• Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
• Reviewed, tracked and coordinated employment referrals.
• Managed caseloads of up to [Number] monthly clients in search of gainful employment.
• Interviewed clients and administered skills assessments to determine employability.
• Assisted clients with navigating online job search platforms, streamlining the application process for greater efficiency.
• Organized and facilitated various workshops focused on resume writing, interview skills, networking strategies, and other essential job-seeking topics.
• Developed job leads in order to increase placements.
• Matched clients to open positions based on skills and work requirements.
• Assessed individuals to identify skills, strengths and interests for job placement.
• Led job readiness and career-building workshops to uplift client confidence.

▪ Advised 50 to 60 high school students on a weekly basis through one-on-one 45- to 60-minute appointments

▪ Collaborated with personnel and leadership to plan Pre-Employment Transition Services for Students with Disabilities ▪ Implemented established curriculum focused on workplace readiness and development of self-advocacy skills

• Facilitated group sessions and provided one-on-one support.
• Established strong relationships with community partners to provide additional resources and opportunities for youth participants.
• Spearheaded volunteer recruitment efforts to ensure adequate support for programs and events while providing valuable experiences for community members.

Compiled and analyzed data to report performance, inform strategic planning, and facilitate leadership decisions

▪ Ensured compliance with pertinent government, agency, and external partners’ policies, procedures, and regulations

▪ served as back up to Program Manager via administrative duties, guidance of staff, and support of service recipients

▪ Promoted staff development and nurtured an environment valuing agency-wide positive communication methods

• Developed individualized plans for at-risk youth, resulting in increased self-esteem and improved behavior patterns.
• Delivered informative presentations to various audiences, promoting awareness of youth-related issues and advocating for necessary changes in policy or practice.
• Maintained safety and security of youth under care.
• Empowered young people to become leaders within their communities through skill-building exercises and mentorship opportunities.
• Maintained documentation and records of training activities and group events.
• Increased collaboration between peers by implementing team-building exercises and group projects, fostering a sense of camaraderie within the program.
• Enhanced communication skills by facilitating workshops focused on active listening, constructive feedback, and respectful dialogue.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.

• Acted as an escalation point for critical issues impacting customers'' success, coordinating efforts to drive swift resolution.
• Developed comprehensive training materials and conducted workshops for clients, increasing product adoption rates.
• Conducted regular business reviews with clients to assess progress towards goals, offering strategic recommendations as needed.
• Streamlined internal processes for improved team efficiency, enabling faster response times to customer inquiries.
• Spearheaded strategic projects aimed at enhancing the overall value proposition for clients, ultimately contributing to increased revenue growth and customer satisfaction.
• Optimized resource allocation for the success management team based on customer requirements, ensuring optimal coverage while minimizing costs.
• Devised customized onboarding plans for new clients, facilitating seamless transitions into the company''s ecosystem.
• Collaborated with cross-functional teams to design and implement innovative solutions tailored to specific customer needs.
• Monitored key performance metrics to identify areas for improvement, driving continuous enhancements in service quality.