Summary
Overview
Work History
Education
Skills
Timeline
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John Thor

Appleton,WI

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Moved down back in the production as Assistance Production Coordinator 1 year and 6 months of experience in coordinating with production manager, execute delivering to plan and quality for all projects. Detail-oriented in monitoring efficiency, safety and productivity metrics to deliver work to meet deadlines.

Overview

17
17
years of professional experience

Work History

Production Coordinator/ Customer Service

RCBS
Oroville, CA
01.2010 - 07.2023
  • Managed day-to-day tasks assigned by Production Manager and Director ensuring deadlines are met consistently.
  • Assisted teams with data gathering and analysis to support operational decisions.
  • Supervised a team of operators responsible for running different stages of the manufacturing process.
  • Resolved any issues related to production process or equipment malfunctions quickly and efficiently.
  • Coordinated with supervisor in assigning work to meet on-time production and quality goals.
  • Collaborated with other departments such as engineering, sales and marketing, to ensure smooth execution of projects.
  • Delivered on-time production jobs by allocating projects.
  • Coordinated and scheduled daily production activities to ensure efficient operations.
  • Prepared for production by checking inventory levels of items needed to complete work.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Answered 100 calls per shift to assist with customer questions and concerns.

Data Entry Clerk

NHIC
Chico, CA
05.2006 - 01.2010
  • Maintained confidentiality of sensitive information entered into the system.
  • Processed customer and account source documents by reviewing data for deficiencies.
  • Remained focused for lengthy periods to accurately perform work with adequate speed.
  • Recovered missing data and resolved statistical inconsistencies by communicating with source authors.
  • Verified outdated data and implemented necessary changes to records.
  • Collaborated with other departments to resolve issues regarding incorrect data entries.
  • Proofread and edited documents to correct errors.
  • Checked source documents against entered data to ensure accuracy.

Education

High School Diploma -

Chico High School
Chico, CA
06-2002

Skills

  • Microsoft Outlook
  • Customer Service
  • Technical Support
  • Product Sales
  • Data Security
  • Verifying Data Accuracy
  • Data Entry
  • Data Processing
  • Inbound and Outbound Calling
  • Warranty Service
  • 10-Key
  • AS/400
  • Workflow Control
  • Product Knowledge
  • Technical Troubleshooting

Timeline

Production Coordinator/ Customer Service

RCBS
01.2010 - 07.2023

Data Entry Clerk

NHIC
05.2006 - 01.2010

High School Diploma -

Chico High School

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John Thor