Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

John Thorburn

Miami

Summary

Results-driven Senior Key Accounts Manager adept at enhancing client relationships and leading comprehensive business review processes.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sr Key Accounts Manager

Kaseya
Miami
04.2021 - 07.2025
  • Developed strong relationships with key clients to enhance account retention.
  • Managed contract negotiations, ensuring alignment with client expectations and company goals.
  • Conducted regular business reviews to assess client satisfaction and needs.
  • Trained and mentored junior account managers on best practices in account management.
  • Facilitated communication between clients and internal teams to resolve issues promptly.
  • Participated in trade shows, conferences and other events to promote company products and services.
  • Analyzed market trends to inform strategic planning for key accounts.

Education

Bachelor of Science - Computational Science

University of Florida
Gainesville, Florida, FL
05-1991

Associate of Arts - Computer And Information Sciences

Santa Fe College
Gainesville, Florida, FL
09-1989

Skills

  • Key account management
  • Contract negotiation
  • Client relationship management
  • Market analysis
  • Business review facilitation
  • Strategic planning

Certification

MCP

Accomplishments

Top pro former 

Timeline

Sr Key Accounts Manager

Kaseya
04.2021 - 07.2025

Bachelor of Science - Computational Science

University of Florida

Associate of Arts - Computer And Information Sciences

Santa Fe College
John Thorburn