Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

John Thurman

Danville,Virginia

Summary

Proven leader in operations management, adept at driving significant customer satisfaction improvements and revenue growth. Excels in staff development and business analysis, demonstrating exceptional decision-making and team leadership. Achieved consistent sales targets by fostering a culture of continuous improvement and strategic partnership development. Results-oriented business leader with more than 30 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

Work History

General Manager of Operations

Goodhue Boat Company
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
  • Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
  • Established standard operating procedures that enhanced employee performance.
  • Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
  • Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.

Operations Manager

AeroFarms
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.

Quality Control Analyst

Signode
  • Conducted root cause analysis for recurring issues, developing long-term solutions to prevent recurrence.
  • Provided training to new hires on quality control procedures, fostering a culture of excellence within the team.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Improved overall production efficiency by identifying and resolving quality control issues.

General Sales Manager

Tri City Ford
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
  • Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
  • Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
  • Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.

General Sales Manager

Blackwell Automotive
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
  • Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
  • Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Increased sales revenue by implementing strategic marketing campaigns and fostering strong customer relationships.

Education

Business Management -

University of Northern VA
Sterling, VA
05.2002

Skills

  • Operations Management
  • Staff Development
  • Business Analysis
  • Logistics Management
  • Employee Motivation
  • Inventory Management
  • Decision-Making
  • Team Leadership

Additional Information

I have worked for large automotive companies as a General Manager, such as Asbury Automotive and Modern Automotive,

I have also worked in Dealer development for Ford Motor Company through Harris & Harris.

I participated in National Walk around Competitions.

Member of Numerous Automotive groups and associations.


Timeline

General Manager of Operations

Goodhue Boat Company

Operations Manager

AeroFarms

Quality Control Analyst

Signode

General Sales Manager

Tri City Ford

General Sales Manager

Blackwell Automotive

Business Management -

University of Northern VA

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John Thurman