JOHN TILLER
South Bend,IN
Summary
Psychology graduate with a Business minor, combining behavioral research, data analysis, and sales expertise to drive measurable outcomes. Experienced in managing logistics and enhancing client satisfaction, with hands-on proficiency in AI tools to streamline research workflows and business processes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Undergraduate Research Assistant
Western Michigan University
Kalamazoo, USA
01.2024 - 05.2025
- Analyzed 50+ hours of behavioral assessment video footage across a 10-person research team, coding participant responses to identify effective reinforcers and stimulus pairings.
- Ensured research integrity by maintaining high inter-observer agreement (IOA) scores through weekly cross-validation of data collection with faculty supervisors.
- Contributed remotely to research initiatives through virtual collaboration post-semester, showcasing initiative and commitment to ongoing research goals.
Youth Mentor & Team Member
Boys & Girls Club
South Bend, USA
12.2021 - 05.2022
- Supervised and mentored 20–30 children daily, utilizing behavioral management techniques to foster a safe, engaging after-school environment.
- Delivered one-on-one tutoring in reading, grammar, and math, adapting communication strategies to meet diverse learning needs and enhance student understanding.
- Designed and facilitated structured reading groups and educational activities, increasing group engagement and literacy participation.
Lead Installer
Business Furnishings
South Bend, USA
06.2021 - Current
- Coordinated end-to-end logistics for commercial furniture installations across 30+ job sites, ensuring timely completion to meet client deadlines.
- Delivered post-installation client support, including maintenance, replacement, and removal services, maintaining high customer satisfaction.
Sales Representative
Yoke Global
South Bend, USA
06.2023 - 04.2024
- Conducted 200+ cold calls weekly to student athletes, pitching NIL branding and partnership services, converting prospects through consultative techniques.
- Consistently maintained 15–35 hours per week of client activity in a performance-driven environment.
- Recruited and onboarded new sales representatives, expanding the team and increasing outreach capacity.
Education
B.S. Psychology, Minor in Business -
Western Michigan University
Kalamazoo, MI05-2026
Skills
- Project management
- Team Leadership & Collaboration
- Customer Relationship Management
- Inventory management
- Behavioral Analytics & Data Analysis
- Data Coding & IOA Analysis
- Database searching
- Microsoft Office proficiency
- Adaptability & Time Management
Certification
Citi Research Certified
Timeline
Undergraduate Research Assistant
Western Michigan University
01.2024 - 05.2025
Sales Representative
Yoke Global
06.2023 - 04.2024
Youth Mentor & Team Member
Boys & Girls Club
12.2021 - 05.2022
Lead Installer
Business Furnishings
06.2021 - Current
B.S. Psychology, Minor in Business -
Western Michigan University