John Tillman
San Jose,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Material Handler
Contract Tesla
Fremont , CA
2021.09 - 2021.12
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Monitored production schedule to keep proper amount of inventory on hand.
Customer Service Associate
Exspress Staffing
Santa Clara , CA
2017.02 - 2019.07
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
Member Service Representative
Intellicare Direct
San Jose , CA
2014.03 - 2017.06
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
Shipping and Receiving Clerk
A.R.D Performance Systems
SanJose
2011.01 - 2016.07
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
Education
Associate of Arts - Construction Administration
Construction Administration & Professional Academy
San Francisco, CA CCSF01.2024
Skills
- Loading Dock Operations
- Loading and Unloading
- Equipment Operation
- Decision Making
Certification
- [Area of certification] Training - [Timeframe]
Additional Information
Knowledgeable in Excel,MS Office Suite,Internet and email,
Working knowledge of submitals, RFI and change orders. Trained on proprrietary phone systems
Timeline
Material Handler
Contract Tesla
2021.09 - 2021.12
Customer Service Associate
Exspress Staffing
2017.02 - 2019.07
Member Service Representative
Intellicare Direct
2014.03 - 2017.06
Shipping and Receiving Clerk
A.R.D Performance Systems
2011.01 - 2016.07
Associate of Arts - Construction Administration
Construction Administration & Professional Academy
- [Area of certification] Training - [Timeframe]