Summary
Overview
Work History
Education
Skills
Accomplishments
Ham Radio, Golf, Swimming
Timeline
Generic
John Tilly

John Tilly

Engineer/ IT Manager
Lafayette,LA

Summary

Seasoned Broadcast Engineer IT Directorwith exceptional leadership and project management skills. Well-organized, systematic and diplomatic in building consensus and spearheading teams. Specialize in development planning and implementation.

Demonstrated ability to complete tasks accurately despite interruptions and competing demands.

Overview

40
40
years of professional experience

Work History

IT Manger/ Assisant Chief Engineer

KLFY-TV
Lafaayette, LA
01.1999 - 07.2019
  • Devoted special emphasis to punctuality and worked all hours maintaining outstanding attendance record, consistently arriving to work ready to perform tasks
  • Developed team communications and information for all meetings
  • Worked with our employees understand requirements and provide exceptional job performance
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, and budgeting
  • Received training and certification from Broadcast Vendors to represent brand, explain technical functions of mobile devices and guide product selection by users
  • Worked with Mangers to resolve Technical problems, improve operations and provide exceptional customer service
  • Planned and executed numerous systems for News, Sales, production, and Operations
  • Successfully led key projects which resulted keeping up with ever changing technology in the broadcast world

Technical Support Specialist

Conn's
Lafayayette, LA
05.1988 - 12.1998
  • Configured hardware, devices and software to set up work stations for customers averaging over 20 devices per day
  • Broke down and evaluated user problems using test scripts, personal expertise and probing questions
  • Assisted customers in identifying issues and explained solutions to restore service and functionality
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues
  • Removed malware, ransomware and other threats from laptops and desktop systems
  • Removed and replaced malfunctioning components to correct hardware problems
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Adhered to all company established policies and procedures
  • Submitted service tickets for equipment maintenance requests

Video Service Specialist

Sound Electronics
09.1979 - 05.1988
  • Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
  • Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.

Education

RF Fundamentals - Broadcast

Harris Broadcast
Quincy, IL
2003

Bachelor of Science - Electronics

TH Harris
Opelousas, LA
1979

High School Diploma - Broacast

Opelousas Senior High School
Opelousas, LA
1977

No Degree - Newsroom Automation

AP ENPS
Washington DC

No Degree - Newsroom Automation

Avid INews/ Leader Election Systems
Madison, WI

No Degree - Camera/ Video Systems

Sony Broadcast
Dallas TX

Skills

  • Engineering abilities
  • Value Engineering Initiatives
  • Leadership ability
  • Ability to work independently
  • Ability to train volunteers
  • Ability to develop rapport
  • Ability to monitor care
  • Ability to coordinate
  • Ability to effectively plan
  • Professional integrity
  • Program installations
  • Customer service excellence
  • System upgrades
  • Product and service knowledge
  • Supply ordering

Accomplishments

  • Collaborated with many different teams in the development and implementation of new systems over the past 30 years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Documented and resolved numerous technical issue which led to success.

Ham Radio, Golf, Swimming

Licensed Extra Class Amateur Radio operator for over 25 years.

Bible study, golfing, swimming, pickelball, and frisbee golf. frisbee golf. gourmet cooking. 

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Timeline

IT Manger/ Assisant Chief Engineer

KLFY-TV
01.1999 - 07.2019

Technical Support Specialist

Conn's
05.1988 - 12.1998

Video Service Specialist

Sound Electronics
09.1979 - 05.1988

Bachelor of Science - Electronics

TH Harris

High School Diploma - Broacast

Opelousas Senior High School

RF Fundamentals - Broadcast

Harris Broadcast

No Degree - Newsroom Automation

AP ENPS

No Degree - Newsroom Automation

Avid INews/ Leader Election Systems

No Degree - Camera/ Video Systems

Sony Broadcast

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