John Tinpe
Washington,DC
Summary
Adept at enhancing customer satisfaction, Excelled in front desk and coordinator roles at VIDA Fitness and Aura Spa. Improved check-in efficiency and guest service quality. Skilled in scheduling. Fluent in multiple languages, Boosted business by fostering strong customer relations. Trained team staff in service practices.
Overview
11
11
years of professional experience
Work History
VIDA Fitness Front Desk
VIDA Fitness at City Vista
06.2024 - Current
- Maintained a clean and welcoming reception area to create a positive first impression for guests.
- Monitored check-in and check-out processes for increased efficiency and reduced wait times.
- Enhanced guest satisfaction by providing exceptional front desk services and addressing inquiries promptly.
- Assisted in the resolution of guest complaints, ensuring customer satisfaction and repeat business.
Aura Spa Coordinator
VIDA Aura Spa at Logan Circle
09.2023 - Current
- Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
- Trained new hires on company policies, procedures, and best practices, contributing to a well-prepared team of professionals.
- Collaborated with spa therapists to ensure seamless delivery of treatments, resulting in positive client feedback.
- Monitored access of guests and escorted to treatment areas.
- Enhanced customer satisfaction by providing exceptional service and creating personalized spa experiences.
- Resolved client concerns in a timely manner, fostering trust and loyalty among clientele.
- Answered questions about spa, treatments offered and spa's amenities.
- Maintained solid knowledge base of all spa and resort products and services.
- Maintained a clean and organized spa environment, adhering to strict sanitation standards for the safety of staff and guests.
VIDA Fitness Front Desk
VIDA Fitness at Gallery Place
07.2018 - 06.2024
- Maintained a clean and welcoming reception area to create a positive first impression for guests.
- Monitored check-in and check-out processes for increased efficiency and reduced wait times.
- Handled telephone calls professionally, directing callers appropriately or taking detailed messages when necessary.
- Assisted in the resolution of guest complaints, ensuring customer satisfaction and repeat business.
- Implemented strategies to maintain high levels of customer service during peak periods or unexpected challenges.
- Collaborated with housekeeping and maintenance staff to address guest issues in a timely manner.
- Enhanced guest satisfaction by providing exceptional front desk services and addressing inquiries promptly.
Aura Spa Coordinator
VIDA Aura Spa at U St
09.2018 - 09.2023
- Greeted spa guests warmly to create positive first impression of establishment.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
VIDA Fitness & Aura Spa Front Desk
VIDA Fitness & Aura Spa at the Renaissance Hotel
03.2014 - 07.2018
- Maintained a clean and welcoming reception area to create a positive first impression for guests.
- Monitored check-in and check-out processes for increased efficiency and reduced wait times.
- Handled telephone calls professionally, directing callers appropriately or taking detailed messages when necessary.
- Assisted in the resolution of guest complaints, ensuring customer satisfaction and repeat business.
- Developed strong relationships with guests through attentive service, leading to increased loyalty and return visits.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Trained new staff members in customer service techniques and hotel operations.
Education
Bachelor of Arts - International Relations & Business
Bucknell University
PennsylvaniaBachelor of Arts - French
Institute For American Universities
Aix-en-Provence, FranceHigh School Diploma -
United World College
SingaporeSkills
- Scheduling appointments
- Guest relations
- Language fluency
Languages
French
Full Professional
Burmese
Full Professional
Interests
Enjoy performing in Ballets and Operas, at the John F Kennedy Center for the Performing Arts
Timeline
VIDA Fitness Front Desk
VIDA Fitness at City Vista
06.2024 - Current
Aura Spa Coordinator
VIDA Aura Spa at Logan Circle
09.2023 - Current
Aura Spa Coordinator
VIDA Aura Spa at U St
09.2018 - 09.2023
VIDA Fitness Front Desk
VIDA Fitness at Gallery Place
07.2018 - 06.2024
VIDA Fitness & Aura Spa Front Desk
VIDA Fitness & Aura Spa at the Renaissance Hotel
03.2014 - 07.2018
Bachelor of Arts - International Relations & Business
Bucknell University
Bachelor of Arts - French
Institute For American Universities
High School Diploma -
United World College
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