John Titow
Edgewater,MD
Summary
Dynamic professional with a proven track record at South River Jet Ski Rentals, enhancing tour experiences and customer satisfaction through innovative strategies and personalized service. Expert in tourism development and public speaking, I excel in team building and mentoring, significantly improving tour quality and safety standards. Skilled in GPS navigation, I ensure memorable and efficient tour experiences.
Overview
5
5
years of professional experience
Work History
Tour Guide
South River Jet Ski Rentals
04.2024 - Current
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently.
Head Hostess
Coopers Tavern
09.2022 - 09.2023
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
Hostess
Green Turtle
09.2021 - 09.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Agricultural Field Worker
Itree Services
09.2019 - 09.2021
- Assisted with post-harvest activities such as processing, packing, storing, or transporting produce while ensuring quality standards were upheld consistently throughout the supply chain process.
- Maintained proper care of farm tools, equipment, and facilities to ensure longevity and minimize downtime due to repairs or replacements.
- Provided essential support during harvest season by operating machinery and manually collecting crops when needed.
- Contributed to a positive work environment by demonstrating a strong work ethic, effective communication skills, and a willingness to learn from new experiences while working as an Agricultural Field Worker.
- Maintained open communication with farm supervisors regarding progress updates and any challenges faced during daily operations.
- Adapted quickly to changing weather conditions or unforeseen circumstances that impacted daily tasks or overall crop success rates within the growing season.
- Increased efficiency in field work by utilizing specialized equipment and machinery for planting, cultivating, and harvesting crops.
Education
High School Diploma -
South River High School
Edgewater, MD06.2023
Skills
Company branding
Timeline
Tour Guide
South River Jet Ski Rentals
04.2024 - Current
Head Hostess
Coopers Tavern
09.2022 - 09.2023
Hostess
Green Turtle
09.2021 - 09.2022
Agricultural Field Worker
Itree Services
09.2019 - 09.2021
High School Diploma -
South River High School
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