Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
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John T Kelly

North Attleborough,MA

Summary

Seeking a Fulfillment Manager position using my exceptionally successful experience with expanded responsibility advancing workplace efficiency.

Customer focused executive with 16 years of industry-varied experience consistently driving notable market expansion. Proven, articulate communicator advancing employee, inter-departmental, small business and customer relationships.

Overview

18
18
years of professional experience

Work History

GYN Surgical Support Specialist

Hologic Inc
Marlborough, MA
03.2021 - Current
  • Responsible for aiding with outside Territory Managers in the Sales of Gynecological Surgical Equipment to hospitals and OB/GYN offices for the Tri State and Mid Atlantic area
  • Daily responsibilities include quote creation and execution, order entry and tracking, managing and tracking capital equipment inventory
  • Other tasks included working with a team of other specialist handle a customer phone que and shared email inbox to support order entry and tracking, quote creation and price discrepancy resolution

Business Development and Account Manager

Prize Possessions
Norwood, MA
05.2019 - 09.2020
  • Sales and account management for the sales of awards and recognition gifts for over 1,000 customers ranging from Colleges and Universities, Racquet Clubs, Corporate Accounts and Country Clubs
  • Responsible for customer retainment and expanding sales to new customers and to new markets
  • Responding to customer needs, handling orders and providing guidance for items for customer events

Customer Service Representative

Wind River Environmental
Marlborough, MA
04.2018 - 11.2018
  • Providing customer service for the United States largest Septic and Grease removal service company
  • Responsible for answering questions regarding residential and commercial services including septic and grease removal as well as drain cleaning and plumbing services
  • Responded to customer requests over the phone as well as through email and web based requests in a timely and professional manner

Business Development Center

Herb Chambers Companies
Norwood, MA
01.2017 - 01.2018
  • Responded to all internet and inbound phone inquiries on new and pre-owned vehicles for the Herb Chambers Lincoln dealership
  • The primary responsibility was to answer all customer questions and to set appointments for the dealership's Product Specialists
  • Offered reliable customer service and provided a welcoming voice to new and existing customers

Sales Executive

Technical Support International
Foxborough, MA
05.2015 - 11.2016
  • Covered the Eastern Massachusetts area prospecting new business for a Managed Services provider for Information Technology for small to medium sized businesses
  • Worked a proven sales methodology to contact and work potential clients to procure meetings

Customer Account Executive

Charles River Apparel
Sharon, MA
08.2009 - 03.2015
  • Cultivate new business for Outside Sales Representatives covering the Mid-Atlantic and Southeast United States by qualifying potential and existing customers gauging their purchasing potential
  • Offer reliable customer service to all customers including advice on styles and generating new opportunities with current and new customers
  • Leadership training of new employees; also developed a training program for new employees
  • Showed Leadership: Take on new tasks; for example, in the embroidery department I assisted with shipments on decorated orders, created a template exhibiting how Customer Service could realize benefit from the Salesforce System
  • Internal Management: Developed strong relationships with other departments within the organization to help the Call Center provide stronger customer service to the client
  • Accomplishments: Developed sales with customers in the New York area who had not purchased from Charles River Apparel in the past two years by fifteen percent

Premier Account Executive

Granite Telecommunications
Quincy, MA
02.2007 - 03.2009
  • Managed over 12,500 phone lines for major business customers including GameStop, Norfolk Southern Railroad, Weight Watchers, TGI Fridays Restaurants, Camping World and other major corporations
  • Provided a strong working relationship with customers placing orders in a timely fashion and providing sound advice on their telecommunication needs at each location
  • Process Improvement: Earned a trusting relationship with customers that brought more business to the company
  • Accomplishment: Numerous accolades from Sales Representatives and customer contacts for outstanding performance

Education

Bachelor of Arts -

University of Massachusetts-Amherst
01.2015

Skills

  • Strategic Marketing
  • Territory Development
  • Customer Relationship Management
  • Employee Training & Development
  • Small Business Relations
  • Problem Analysis/Resolution

Accomplishments

  • Expanded a $600,000 account to $800,000 in one year at Charles River Apparel
  • Named Employee of the Year at Charles River Apparel in 2010
  • Employee of the Week twice at Granite Communications

Personal Information

Title: ACCOUNTS & MARKETING EXECUTIVE

Timeline

GYN Surgical Support Specialist

Hologic Inc
03.2021 - Current

Business Development and Account Manager

Prize Possessions
05.2019 - 09.2020

Customer Service Representative

Wind River Environmental
04.2018 - 11.2018

Business Development Center

Herb Chambers Companies
01.2017 - 01.2018

Sales Executive

Technical Support International
05.2015 - 11.2016

Customer Account Executive

Charles River Apparel
08.2009 - 03.2015

Premier Account Executive

Granite Telecommunications
02.2007 - 03.2009

Bachelor of Arts -

University of Massachusetts-Amherst

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John T Kelly