JOHN TOMBYLL
Duluth,GA
Summary
Experienced in working within challenging environments, contributing enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my customer service skills obtained through experience as a Front Desk Agent at The Westin Los Angeles Airport, Bank Teller with BB&T, Personal Concierge at the Waldorf Astoria Beverly Hills, Residential Connectivity Specialist with Spectrum, and Design Consultant with West Shore Home.
Overview
8
8
years of professional experience
Work History
Design Consultant
West Shore Home
Atlanta, GA
09.2023 - Current
- Managed multiple projects simultaneously while meeting tight deadlines.
- Collaborated with clients to identify design needs and develop creative solutions.
- Provided feedback on the functionality, usability, and aesthetics of existing products.
- Consulted on tone, style and subject matter, driving layout and design.
- Exhibited storytelling and persuasive techniques to build trust and establish relationships with customers.
- Established monthly sales objectives by creating effective sales plans and quotas.
- Promoted company programs, warranty sales and seasonal promotions to boost sales.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
- Monitored industry news, developments, and trends related to our products and services.
- Analyzed competitors' successes and failures, evaluating impact on market.
- Offered product and service consultations and employed upselling techniques.
- Fostered relationships with customers to expand customer base and retain business.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
Residential Connectivity Specialist
Spectrum
Stockbridge, GA
08.2022 - 06.2023
- Door to door sales to promote Spectrum cable, internet, and cellphones
- Maintained customer relationships to promote service satisfaction
- Continued communication and assistance throughout the customer installation process to ensure all products and services were running smoothly
- Understanding the importance of grabbing the attention of a prospective customer at the door
- Selling a minimum of 20 new customers per month
- Demonstrated a track record of success by my continuance in the top 3% of sales in the state of Georgia
- Maintaining the best customer service for all customers under my sales
- Mentoring new as well as existing colleagues in the best practices, pitches, and process for obtaining new customers.
Personal Concierge
Waldorf Astoria Beverly Hills
Beverly Hills, CA
06.2018 - 03.2022
- Promote Hilton Honors and benefits to guests that are not enrolled in the program for no additional cost to them
- Issue keycards, escort guests to their room explaining restaurant hours and many other amenities performing room orientation prior to returning to front desk
- Best in up-sells for a consecutive 6 months and ensuring guest sign up-sell documents
- Perform shifts as bellman delivering luggage for check-ins and check-outs, storing luggage and boxes long term, and assisting Lobby Concierge with outgoing packages
- Experience as PBX operator answering incoming calls and expediting requests from in-house guests as well as outside callers
- Recognized for many positive reviews from guests internally within the hotel.
Front Desk Agent
Westin Los Angeles Airport
Los Angeles, CA
12.2016 - 05.2018
- Promote positive guest relations to all individuals approaching the front desk
- Issue keycards and escort instructions to bellhops
- Deposit guest valuables in hotel safes or safe-deposit boxes
- Promote to non-SPG members the benefits of membership to SPG for no additional cost to them
- Updating and maintaining the airlines upon arrival and departure
- One of the most reviewed from the front desk on trip advisor.
Bank Teller
BB&T
Madison, AL
10.2015 - 12.2016
- Took advantage of sales opportunities to attract new customers as well as cross sell bank's products
- One of the top in the branch at sales and referrals on the teller line
- Double clients coming inside from 80-90 transactions a day to 180 plus
- Build relationships with clients to help identify more solutions for their problems
- Conduct SPK/PCE meetings with team members about providing the perfect client experience as well as what target sales goals are and how to achieve said goals
- Pull ATM reports and essential bank documents daily
- Process any needed corrections
- Scan work every two hours for efficiency purposes
- Answered questions for clients and escalated more complex ones to the Teller Supervisor
- Greet every client with a positive attitude and smile on my face
- Receive checks, verify dates, and post entries into correct accounts or cash for clients after ensuring that signature is valid
- Manage balancing duties akin to currency, coins, and checks
- Ensure that customers' loan information is processed and maintained appropriately
- Provide information to clients regarding bank services
- Resolve discrepancies in accounts
- Provide account balance information as well transfer funds at the request of clients
- Accept and process loan payments
- Perform end of the day recap of money and bank slips
- Print receipts and verify that the customer is who he or she claims to be
- Compare signatures, photos and ID to verify customers.
Education
High School Diploma -
Bob Jones High School
05.2012
Skills
- Three and a half years' experience as Personal Concierge in the Waldorf Astoria
- Achieved for three consecutive years Forbes Five Star customer service standards
- Top notch customer service, communication skills and professional work ethic
- Multi-tasking capability
- Ability to work-in and lead a team - Good leadership/delegating abilities for supervising waiters' staff (for those who apply for head of waiters)
- Sales and marketing skills
- Works well as a member of any team
- Builds relationships with guests maintaining Forbes Five Star Standards
- Dedicated and detail-oriented, high level of accuracy and strong attention to detail
- Trained for multiple positions with strong composure in high pressure situations
- MS Excel
- Word
- PowerPoint
Skills
Used an effective approach for advising customers on food and wine., Listened for customers' likes/dislikes to make proper suggestions., Used appealing, descriptive phrases to describe dishes., Recommended wines that complement specific entrees., Sensed and responded to the moods and needs of each customer., Fostered repeat customers through consistently providing quick, well-timed, and professional service., Made quick decisions under high-stress conditions, maintaining composure while prioritizing and orchestrating many job functions., Built an excellent record of reliability., Earned a reputation as a valuable and cooperative co-worker., Was fair, honest, and willing to help others when needed., Effectively resolved conflicts at appropriate times., Assisted new staff members to become familiar with restaurant policy and operations.
Personal Information
Title: CUSTOMER SERVICE
References
Available upon request.
Timeline
Design Consultant
West Shore Home
09.2023 - Current
Residential Connectivity Specialist
Spectrum
08.2022 - 06.2023
Personal Concierge
Waldorf Astoria Beverly Hills
06.2018 - 03.2022
Front Desk Agent
Westin Los Angeles Airport
12.2016 - 05.2018
Bank Teller
BB&T
10.2015 - 12.2016
High School Diploma -
Bob Jones High School