37 Years in the Food and Beverage industry
JOHN TONG
Honolulu,HI
Summary
Career encompass over 37 years of experience in the food and beverage industry, stretching from dishwasher to restaurant manager /ownership. Possess versatile computer skills on Microsoft Office, highly knowledgeable on POS systems ranging from Aloha, Micros, Club systems, Benseron and Agilysys. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
37
37
25
25
25 Years of Managing experience
Work History
Executive Assistant Steward
Hilton Hawaiian Village / Stewarding
01.2019 - Current
- Overseeing deliveries of all prepped food to outlets, and banquet functions
- Maintaining proper levels of inventory of flatware, plate ware, and glassware for all outlets
- Ordering of all cleaning supplies for all outlets, and supervising delivery of cleaning supplies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed and motivated 2employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Food and Beverage Manager
Hilton Hawaiian Village
01.2021 - 01.2022
- Developed and implemented strategies to increase sales and profitability.
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Correctly calculated inventory and ordered appropriate supplies.
- Adept in Microsoft Office, Avero, InFoGenesis, Open Table, and Seven Rooms.
Restaurant Manager
Hilton Hawaiian Village / Quick Service Restaurants
01.2018 - 01.2019
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Set clear expectations and created positive working environment for employees.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
Assistant Restaurant Manager
Hilton Hawaiian Village / Tropics Bar and Grill
01.2016 - 01.2018
- Managed high volume fast paced resort restaurant with team members belonging to Local 5
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Scheduling done by seniority using Unifocus, maintaining Hilton values, maintaining labor standards, upholding the CBA, and following guidelines.
- Designed and implemented strategies to reduce costs and waste.
Floor Manager/ Bar Manager/Acting
Gordon
01.2012 - 01.2016
- AGM Schedules for the bar and ordering of inventory, entering numbers from the prior week of bar inventory into CTUIT and posting and going over the profit and loss with the general manager
- Responsibilities included forecasting of sales and labor to determine the following week schedule.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Enforced quality assurance protocols to deliver ideal customer experiences.
Education
Associate of Applied Science - Medical Insurance Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL03.2021
Skills
- Service Quality Standards Evaluation
- Verbal and Written Communication
- Managing Employee Relations
- Inventory Tracking and Management
- Ethical Standards
- Schedule Preparation
- Food and Beverage Management
- Training and Development
- Brand Standards Audits
- Team Leadership Expertise
- Calm and Pleasant Demeanor
- Brand Loyalty
Timeline
Food and Beverage Manager
Hilton Hawaiian Village
01.2021 - 01.2022
Executive Assistant Steward
Hilton Hawaiian Village / Stewarding
01.2019 - Current
Restaurant Manager
Hilton Hawaiian Village / Quick Service Restaurants
01.2018 - 01.2019
Assistant Restaurant Manager
Hilton Hawaiian Village / Tropics Bar and Grill
01.2016 - 01.2018
Floor Manager/ Bar Manager/Acting
Gordon
01.2012 - 01.2016
Associate of Applied Science - Medical Insurance Coding
Ultimate Medical Academy - Clearwater
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