John Tonnessen
Belvidere
Summary
Dynamic professional with a strong background in customer service and access management, notably at Sequential Technology International. Proven ability to build relationships and enhance sales through upselling techniques. Skilled in Microsoft Excel for data analysis and committed to delivering exceptional service while maintaining a calm demeanor in fast-paced environments.
Overview
53
53
years of professional experience
Work History
Driver
Abilities of Northwest Jersey
05.2022 - 03.2025
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Drove safely in various weather and road conditions to avoid accidents.
- Updated logs and tracking documents accurately and according to schedule requirements.
Access Management
Sequential Technology International
07.2008 - 10.2020
- Implemented Microsoft Azure Active Directory to mitigate security risks and bolster access management.
- Created computer logins for all customer service representatives for both internal and customer systems.
- Supported senior management with creation and enhancement of continuous improvement of research procedures.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used Microsoft Excel and Power Point to conduct logins analysis, presenting findings to management.
Sales Associate
Kohl's
12.2007 - 11.2008
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Administrative Assistant
First Transit, Inc.
11.2006 - 10.2007
- Completed forms, reports, logs, and records to quickly handle all documentation for executive management.
- Transcribed hand written data forms from drivers to Microsoft Excel spread sheets to send to corporate office so that payroll could be completed on time.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Assisted coworkers and staff members with special tasks on daily basis.
Driver
First Transit, Inc.
01.2006 - 11.2006
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Followed all relevant traffic laws and safety regulations.
- Minimized liability by consistently following road rules when driving.
- Drove safely in various weather and road conditions to avoid accidents.
Home Appliance Sales Associate
Sears
09.2005 - 01.2006
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
- Relayed information regarding current store promotions, sales and special events to customers.
- Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
- Explained benefits and features of warranty programs, resulting in consistent add-on sales
Aerospace Ground Equipment Journeyman
United States Air Force, USAF
11.1971 - 01.1978
- Diagnosed mechanical and electronic problems using personal skill, technical documentation, and testing tools.
- Repaired heaters, air conditioning, electrical generators, hydraulic and lighting equipment which provided the necessary equipment for mechanics to service the planes while on the ground.
- Conducted maintenance and repair services to keep equipment working efficiently.
Education
No Degree - Engineering
Bloomfield College
Bloomfield, NJNo Degree - General Studies
Bergen Community College
Paramus, NJCertificate of Technical Studies - Computer Programming
Information And Technology Management
Edison, NJ08-2005
Certificate of Technical Studies - Computer Programming
Airco Computer Learning Center
Paramus, NJ12-1984
Skills
- Customer service
- Upselling and cross selling
- Friendly and outgoing
- Relationship building
- Display setup
- Promotional events
- Point-of-sale system
- Stock replenishment
- Stocking and receiving
- Inventory audits
- Calm demeanor
- Shelf stocking
Timeline
Driver
Abilities of Northwest Jersey
05.2022 - 03.2025
Access Management
Sequential Technology International
07.2008 - 10.2020
Sales Associate
Kohl's
12.2007 - 11.2008
Administrative Assistant
First Transit, Inc.
11.2006 - 10.2007
Driver
First Transit, Inc.
01.2006 - 11.2006
Home Appliance Sales Associate
Sears
09.2005 - 01.2006
Aerospace Ground Equipment Journeyman
United States Air Force, USAF
11.1971 - 01.1978
No Degree - Engineering
Bloomfield College
No Degree - General Studies
Bergen Community College
Certificate of Technical Studies - Computer Programming
Information And Technology Management
Certificate of Technical Studies - Computer Programming
Airco Computer Learning Center
Similar Profiles
Tabatha JohnsonTabatha Johnson
Direct Support Professional at Abilities of Northwest JerseyDirect Support Professional at Abilities of Northwest Jersey
Nicole IvinNicole Ivin
Rehabilitation Services Manager at Abilities of Northwest Jersey, Inc.Rehabilitation Services Manager at Abilities of Northwest Jersey, Inc.
Christine HealeyChristine Healey
Direct Support Professional at Abilities of Northwest NJDirect Support Professional at Abilities of Northwest NJ
Jacquelinne Lopez-SeguraJacquelinne Lopez-Segura
Certified Nursing Assistant at Fairhaven Cristian Retirement CenterCertified Nursing Assistant at Fairhaven Cristian Retirement Center
Tanner WaltonTanner Walton
House Sitter at PersonHouse Sitter at Person