John Torino
Murrieta,CA
Summary
Recent graduate with foundational knowledge on IT Support and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive in the IT field.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Customer Service Advisor
Valvoline Instant Oil Change
2017.10 - Current
- Participated in recruitment efforts, helping select top talent for the customer service team.
- Enhanced customer satisfaction by promptly addressing and resolving complex issues.
- Mentored junior advisors, fostering a culture of continuous learning and development.
- Collaborated with cross-functional teams to optimize customer support strategies.
- Managed escalated cases with diplomacy, maintaining professionalism at all times.
- Analyzed key performance metrics to identify trends and drive improvements in service delivery.
Hotel Front Desk Clerk
Best Western Hotel
2015.11 - 2017.08
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Streamlined reservations process for improved accuracy and guest experience.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
CBRN Specialist
US Army
2002.01 - 2008.01
- Advised leadership on the development of policies and procedures aimed at reducing the likelihood of accidental exposure to hazardous materials during daily operations.
- Collaborated with other specialists to develop innovative solutions for detecting and mitigating CBRN hazards.
- Assisted in the development of comprehensive CBRN defense plans, ensuring readiness for various scenarios.
- Ensured compliance with all relevant regulations governing the handling, storage, and disposal of hazardous materials within the unit''s area of responsibility.
- Developed comprehensive decontamination plans that minimized disruption while maintaining safety standards during operations involving hazardous substances.
- Conducted risk assessments for various missions involving exposure to chemical, biological, radiological, or nuclear agents, enabling informed decision-making processes.
- Improved response capabilities by conducting regular drills simulating various emergency scenarios related to CBRN threats.
- Evaluated new technologies and equipment, recommending updates to enhance overall capabilities of the unit.
- Conducted Land Navigation exercises for senior officers and Reconnaissance exercises for pre-deployment.
Education
Associate of Applied Science - Computer Programming
California College-San Diego
San Diego, CA06.2015
High School Diploma -
Bonita Vista Senior High School
Chula Vista, CA06.2000
Skills
- Customer Support
- Complaint resolution
- Service Recommendations
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Calm and Professional Under Pressure
- Reliability
- Understanding Customer Needs
- Customer service excellence
- Problem Resolution
- Data Entry
- Stock management
- Sales expertise
- Store maintenance
- Product Sales
- Customer Data Confidentiality
- Software Installation
- Printer troubleshooting
- Virtualization Technologies
- Mobile Device Support
- System Configuration
- Cloud computing knowledge
- Remote Support Capabilities
- Desktop support
- Application support
- Backup and recovery
- Hardware upgrades
Certification
- Google IT Support Professional Certificate - Google.
- Automotive Service Excellence Certification (ASE)
Timeline
Senior Customer Service Advisor
Valvoline Instant Oil Change
2017.10 - Current
Hotel Front Desk Clerk
Best Western Hotel
2015.11 - 2017.08
CBRN Specialist
US Army
2002.01 - 2008.01
Associate of Applied Science - Computer Programming
California College-San Diego
High School Diploma -
Bonita Vista Senior High School
- Google IT Support Professional Certificate - Google.
- Automotive Service Excellence Certification (ASE)
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