John Torok
Buford,GA
Overview
11
11
years of professional experience
1
1
Certification
Work History
Supervisor-Last Mile Operations
RXO, Inc
10.2023 - 11.2024
- Oversaw daily operations of contract carriers, maintaining schedules, monitoring routes, and fostering positive relationships with carriers and helpers to ensure smooth operations
- Manage the dispatch of contract carriers and resolve issues throughout the day
- Use route planning software to build efficient delivery routes
- Identified problem areas and restructured routes to enhance operational efficiency
- Owned KPI metrics relating to on time performance, LTR and customer satisfaction across 2 Lowe’s districts totaling 23 stores and 7 contractors.
- Develop and mentor staff to reach goals; train staff on company policies and procedures
- Executed managerial responsibilities, including interviewing, hiring, and resolving issues to build effective teams
- Ensure compliance with corporate warehouse policies, procedures, and programs
Logistics & Operations Supervisor
kanopy logistics
10.2023 - 11.2024
- Directed 18-person team to meet daily efficiency goals, manage client-focused workweek schedules, and facilitate operational discussions with client administrators, operations, and CEOs.
- Developed and implemented daily operational strategies and mechanisms aligned with SOPs to ensure optimal site productivity and efficiency.
- Aligned inbound truck schedules with staffing levels and organizational needs, streamlining logistics and enhancing operational performance.
- Met client SLA agreements and site-specific KPI targets for the Inbound/Outbound Department while fulfilling budgetary goals and objectives.
- Achieved 99.6% on-time ship performance across six customer accounts, increasing inventory accuracy from 84% to 93% through targeted cycle counts.
- Successfully eliminated a six-week returns backlog within eleven working days by cross-training outbound associates and implementing a database log to assist in processing returns in FIFO order.
Sr Inventory & Quality Supervisor
Communications Test Design Inc
09.2022 - 10.2023
- Increased branch owned materials inventory accuracy over 3-month span from 84% to 92.4% through targeted cycle count initiatives resulting in a monthly cost savings of $9,980 from customer penalties.
- Administered yearly customer owned API, achieving 98% inventory accuracy.
- Oversaw inventory integrity through cycle counts and bin audits, driving continuous improvement initiatives.
- Trained Sr Management and Supervisors on 6S strategy and continuous improvement methods to enhance operational efficiency.
- Partnered with Inbound and Outbound Management to identify problem areas and root cause improvement methods that aligned with customer KPIs.
- Managed safety team conducting monthly safety meetings discussing continuous improvement methods and leading weekly GEMBA walks.
ICQA Area Manager
Zulily
08.2021 - 07.2022
- Developed and administer inventory control processes for perfectly executing activities for incoming and outgoing shipments, handling, and disposition of products, and keeping the highest standards of inventory accuracy while managing a team of 50+ hourly associates.
- Reduced building DPMO yod from 18,454 to 12,195 and increased bin accuracy from 98.0% to 98.7% through targeted campaign cycle counts, achieving DPMO’s as high as 187,000.
- Facilitated weekly meetings with leadership to present inventory defect trends and identify top-quality offenders, leading to actionable strategies for quality improvement.
- Participated in Kaizen event focused on Jumbo receive process to identify process improvements to increase pick, pack and put TPH resulting in $7,138.48 cost savings.
- Conducted sitewide meetings with Leads to enhance leadership skills, critical thinking, and problem-solving, resulting in 3 internal vertical promotions.
Inventory Systems Supervisor
Westport Axle
02.2021 - 08.2021
- Managed NTRP transportation, MACS inventory systems, and material flow for axle production, ensuring operational effectiveness.
- Consulted with Mack trucks and Volvo to foster collaboration and provide insights on Westport Axle inventory systems.
- Maintained reports on staffing, production, quality, safety, timeliness, maintenance, and discrepancies to support informed decision-making.
Account Manager
Supply Technologies
04.2017 - 02.2021
- Oversaw Volvo relationship and cross-functional team, ensuring on-time delivery by analyzing data and updating reports on deliveries and schedules for raw and finished materials and MRO products.
- Implemented Kanban system for parts, enhancing coordination with cross-functional teams.
- Ensured accuracy of shipping and receiving documents and packing lists, facilitating smooth operations with suppliers.
Account Manager
WB Mason
07.2016 - 04.2017
- Achieved consistent average of 27 new account sign-ups per month, driving business growth.
- Cultivated strong customer relationships that enhanced satisfaction and loyalty.
- Oversaw profit margins across multiple market segments, contributing to overall financial health.
Account Manager
Planet Fitness
05.2014 - 04.2016
- Developed and trained staff while consulting with new clientele on membership offerings, enhancing customer satisfaction.
- Analyzed staffing, inventory, and financial reports to ensure financial sustainability of club.
- Monitored club inventory levels and ordered stock.
- Promoted from sales representative to assistant general manager, reflecting leadership and commitment.
Education
Bachelor of Business Administration - Management
Desales University
Center Valley, PASkills
- Warehouse management
- Logistics management
- Inventory control Management
- KPI oversight
- Data analysis
- Process improvement
- Staff management
- Team leadership
- Cross-functional teamwork
- Relationship building
Websites
Certification
- Six-Sigma Yellow Belt
- CPR Certified
Timeline
Supervisor-Last Mile Operations
RXO, Inc
10.2023 - 11.2024
Logistics & Operations Supervisor
kanopy logistics
10.2023 - 11.2024
Sr Inventory & Quality Supervisor
Communications Test Design Inc
09.2022 - 10.2023
ICQA Area Manager
Zulily
08.2021 - 07.2022
Inventory Systems Supervisor
Westport Axle
02.2021 - 08.2021
Account Manager
Supply Technologies
04.2017 - 02.2021
Account Manager
WB Mason
07.2016 - 04.2017
Account Manager
Planet Fitness
05.2014 - 04.2016
Bachelor of Business Administration - Management
Desales University