John Torres
Miramar,FL
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
19
19
years of professional experience
1
1
Certification
Work History
IT Technical Support Specialist I
Nova University
01.2023 - Current
- Prepared new computers according to internal policies on standardized software and security deployments.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Managed backup and recovery of data assets to safeguard system availability.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Used ticketing systems to manage and process support actions and requests.
Tax Specialist
LERETA LLC
09.2015 - 09.2018
- Managed tax submissions and made sure all information complied with regulations.
- Maintained thorough and current understanding of applicable tax laws.
- Collected and submitted required tax payments.
- Maintained compliance by adhering to current tax laws and regulations.
- Utilized tax software to prepare returns and meet deadlines.
- Facilitated communication between clients and tax authorities.
Federal Tax Researcher
ADP Tax & Financial Services
12.2005 - 03.2012
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Offered clients recommendations to reduce tax liabilities.
- Analyzed financial records to verify accuracy of tax returns.
- Researched complex tax issues utilizing online resources and professional tax software.
- Analyzed financial documents to accurately reflect client information on tax returns.
- Responded to inquiries from IRS and other tax authorities.
- Researched tax implications for various deductions and credits.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
Sales Assis
InterBay Funding
10.2004 - 05.2005
- Provides sub-million dollar wholesale lending via network of mortgage brokers across U.S
- And direct to borrower lending under Bayview Financial
- Maintains knowledge of loan products, underwriting, processing procedures, and general company guidelines
- Responsible for gathering appropriate documentation from each applicant, as well as delivered loan package in time frames set by management
- Handled tasks of communicating with applicants and branches for providing timely updates and progress reports of loan
- Works with loan processor to provide additional documentation and letters of explanation to underwriters to clear conditions and close each loan
Education
Associate of Arts - Film And Video Production
UCLA
Los Angeles, CA05.2008
Associate of Science - Microsoft Certification
PC Professor - Pembroke Pines
Hollywood, FL05.2000
A.A - Business Administration
Broward Community College
Hollywood, FL1998
Skills
- Software and Hardware Implementation
- Wireless Area Networking
- Microsoft Active Directory
- Data Connectivity
- Technical Support and Assistance
- Microsoft Certification
- Microsoft Windows and Office
- Collaborative Team Player
- Remote Access Software
- Troubleshooting Network Issues
- Printers and Peripherals
- Employee Computer Support
Languages
Spanish
Native or Bilingual
Certification
Microsoft Windows 2000 Professional
Microsoft Windows 2000 Professional Server
Timeline
IT Technical Support Specialist I
Nova University
01.2023 - Current
Tax Specialist
LERETA LLC
09.2015 - 09.2018
Federal Tax Researcher
ADP Tax & Financial Services
12.2005 - 03.2012
Sales Assis
InterBay Funding
10.2004 - 05.2005
Associate of Arts - Film And Video Production
UCLA
Associate of Science - Microsoft Certification
PC Professor - Pembroke Pines
A.A - Business Administration
Broward Community College
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