John Torres Terrero

• Responding promptly to online, phone, third-party, and social media inquiries, ensuring speed and professionalism.
• Build trust and rapport through personalized communication and needs assessments, identifying client budgets, timelines, and preferences.
• Match customer requirements to products/services, providing tailored information, visuals, and consultations (online or in-person).
• Present value, features, and benefits while addressing objections with creative solutions such as promotions, flexible financing, and product comparisons.
• Guide customers through the decision-making process, consistently driving conversions and closing sales.

Most important: Retention & Referrals

• Stay in touch with customer for future needs.
• Encourage reviews and referrals to build your pipeline.

• Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
• Completed follow up appointments or calls each week to connect with warm leads.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Organized sales paperwork, presented proposals and finalized contracts.

• Greeted incoming office visitors, answered questions and directed individuals to office locations.
• Assisted students needing additional help with signing up for financial aid.
• Helped registered students conduct educational and career related research and planning.
• Assisted students with choosing their course schedule for the upcoming/current school year.
• Collected, arranged and input information into database system.