John A. Townsend

Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.

• Utilized company website and vendor catalogs to locate special order items for customers.
• Alerted customers of department promotions and sales to increase overall departmental sales [Number]%.
• Maintained stock shelves by fronting, facing and straightening products throughout shift.
• Increased business sales utilizing [Product or Service] knowledge.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Listened to customer needs and desires to identify and recommend optimal products.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Answered customer questions about products and services, helped locate merchandise and promoted key items.

• Engaged with customers to build rapport and loyalty.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Solved customer challenges by offering relevant products and services.
• Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
• Provided positive first impressions to welcome existing, new and potential customers.

• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.

• Trained and mentored new personnel hired to fulfill various roles.

• Engaged with customers to build rapport and loyalty.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Solved customer challenges by offering relevant products and services.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Provided positive first impressions to welcome existing, new and potential customers.
• Enhanced product presentation and promotional material displays, working alongside retail representatives.
• Educated clients on current promotional offerings and products using persuasive selling tactics.

• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Prepared annual budgets with controls to prevent overages.
• Formulated processes to reduce downtime and financial loss.
• Developed systems to track and log work issues.
• Increased profit by streamlining operations.
• Advanced productivity KPIs to achieve key business goals and objectives.
• Spearheaded department training to enhance employee performance and boost employee productivity.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Partnered with vendors and suppliers to effectively manage and budget.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Reviewed operations reports to understand numbers and trends.
• Identified procedure or process changes required to improve performance and productivity.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.

• Completed production plans by scheduling and assigning personnel to daily tasks.
• Managed departmental performance measures.
• Communicated job expectations and monitored employees.
• Identified problems and implemented effective solutions.
• Performed accident investigations.
• Troubleshot equipment to reduce service calls and downtime.
• Conducted performance reviews each quarter, offering praise and recommendations for improvement.
• Created and implemented strategies for improving operational efficiency and accuracy.