John Tracey
Edmond
Summary
Compassionate mental health support worker with experience in providing emotional and daily living assistance to individuals struggling with mental health disorders. Strengths include crisis management, patient advocacy, and therapeutic communication skills. Known for fostering patient trust while promoting wellness and independence. Previous work has resulted in improved patient coping skills and overall mental wellbeing.
Overview
6
6
years of professional experience
Work History
Mental Health Support Worker
Nami warmline
Orange County
06.2019 - 06.2025
- Provided empathetic support to individuals experiencing mental health challenges.
- Facilitated active listening sessions to understand clients' emotional needs.
- Assisted in crisis intervention to ensure client safety and well-being.
- Documented client interactions and progress in case management systems.
- Educated clients about available resources and support services.
- Collaborated with team members for effective service delivery strategies.
- Developed supportive relationships to foster trust and communication with clients.
- Provided emotional and psychological support to clients in crisis situations.
- Observed safety protocols when working with potentially violent or suicidal individuals.
- Maintained accurate records of client interactions using an electronic health record system.
- Educated clients about mental health issues and available community resources.
Education
Certificate For Mental Health
Saddleback College
Mission Viejo, CA06-2019
Associate of Arts - General Studies
Edmonds Community College
Lynnwood, WA01-2008
Skills
- Crisis intervention
- Case management
- Electronic health records
- Resource education
- Client advocacy
- Team collaboration
- Active listening
- Emotional support
- Trust building
- Community outreach
- Suicide prevention
References
References available upon request.
Timeline
Mental Health Support Worker
Nami warmline
06.2019 - 06.2025
Certificate For Mental Health
Saddleback College
Associate of Arts - General Studies
Edmonds Community College
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