Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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John Tran

Arlington,TX

Summary

Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Inside Sales Representative

ViewSonic
Arlington, TX
11.2019 - Current
  • Followed up on pending orders and inquiries in a timely manner.
  • Assisted in resolving customer complaints in a prompt manner.
  • Participated in trade shows and conventions to generate leads.
  • Contributed ideas for improving internal processes related to sales operations.
  • Monitored competitor activities and recommended changes accordingly.
  • Collaborated with other departments to ensure successful implementation of sales initiatives.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Took inbound calls on headset, promoting products and services to secure new accounts.
  • Worked in conjunction with outside sales representative to maintain and grow product sales.
  • Consulted with customers to aid selection and purchase of products that met needs.
  • Collaborated with team members to determine strategic sales approaches.
  • Identified customer needs by asking questions and advising on best solutions.

Customer Service Representative

ViewSonic
Chino, CA
01.2019 - 11.2019
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Supported sales team members to drive growth and development.

Credit Card Sales Representative

Bank of America
Brea, CA
02.2017 - 02.2018
  • Developed and implemented sales strategies to increase credit card applications.
  • Conducted customer presentations to explain features and advantages of various credit card options.
  • Assisted customers in making informed decisions on the best credit card product for their needs.
  • Built relationships with clients by providing excellent customer service and support.
  • Resolved customer complaints or inquiries regarding billing disputes or discrepancies promptly and efficiently.
  • Reviewed credit history to determine eligibility for certain types of cards.
  • Developed innovative methods to market, present and sell services that resulted in recognition as top company salesperson in several different sales periods.

Retail Sales Associate

Verizon Wireless
Montclair, CA
09.2005 - 11.2016
  • Exhibited comprehensive understanding of store products and services.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Promoted special offers and discounts to encourage additional purchases.
  • Kept informed about new products arriving at the store on a regular basis.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Cross-sold products to boost overall sales purchases.
  • Described merchandise and explained use, operation and care.
  • Evaluated customer requirements and preferences to provide personalized product recommendations.

Education

University of Riverside
Riverside, CA
10-2020

Associate of Arts - Business

University of Phoenix
Phoenix, AZ
06-2012

High School Diploma -

Garey Senior High School
Pomona, CA
06-2003

Skills

  • Customer Service
  • Lead Qualification
  • Relationship Building
  • Consultative Sales Approach
  • Sales Presentations
  • Exceptional customer service
  • Relationship building and management
  • Customer Relationship Management

Languages

Vietnamese
Limited

Certification

  • Certificate of Coding

Timeline

Inside Sales Representative

ViewSonic
11.2019 - Current

Customer Service Representative

ViewSonic
01.2019 - 11.2019

Credit Card Sales Representative

Bank of America
02.2017 - 02.2018

Retail Sales Associate

Verizon Wireless
09.2005 - 11.2016

University of Riverside

Associate of Arts - Business

University of Phoenix

High School Diploma -

Garey Senior High School

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John Tran