John Tran
Arlington,TX
Summary
Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
ViewSonic
Arlington, TX
11.2019 - Current
- Followed up on pending orders and inquiries in a timely manner.
- Assisted in resolving customer complaints in a prompt manner.
- Participated in trade shows and conventions to generate leads.
- Contributed ideas for improving internal processes related to sales operations.
- Monitored competitor activities and recommended changes accordingly.
- Collaborated with other departments to ensure successful implementation of sales initiatives.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Consulted with customers to aid selection and purchase of products that met needs.
- Collaborated with team members to determine strategic sales approaches.
- Identified customer needs by asking questions and advising on best solutions.
Customer Service Representative
ViewSonic
Chino, CA
01.2019 - 11.2019
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Mentored new employees on procedures and policies to maximize team performance.
- Supported sales team members to drive growth and development.
Credit Card Sales Representative
Bank of America
Brea, CA
02.2017 - 02.2018
- Developed and implemented sales strategies to increase credit card applications.
- Conducted customer presentations to explain features and advantages of various credit card options.
- Assisted customers in making informed decisions on the best credit card product for their needs.
- Built relationships with clients by providing excellent customer service and support.
- Resolved customer complaints or inquiries regarding billing disputes or discrepancies promptly and efficiently.
- Reviewed credit history to determine eligibility for certain types of cards.
- Developed innovative methods to market, present and sell services that resulted in recognition as top company salesperson in several different sales periods.
Retail Sales Associate
Verizon Wireless
Montclair, CA
09.2005 - 11.2016
- Exhibited comprehensive understanding of store products and services.
- Completed transactions in an efficient manner while providing excellent customer service.
- Promoted special offers and discounts to encourage additional purchases.
- Kept informed about new products arriving at the store on a regular basis.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Cross-sold products to boost overall sales purchases.
- Described merchandise and explained use, operation and care.
- Evaluated customer requirements and preferences to provide personalized product recommendations.
Education
University of Riverside
Riverside, CA10-2020
Associate of Arts - Business
University of Phoenix
Phoenix, AZ06-2012
High School Diploma -
Garey Senior High School
Pomona, CA06-2003
Skills
- Customer Service
- Lead Qualification
- Relationship Building
- Consultative Sales Approach
- Sales Presentations
- Exceptional customer service
- Relationship building and management
- Customer Relationship Management
Languages
Vietnamese
Limited
Certification
- Certificate of Coding
Timeline
Inside Sales Representative
ViewSonic
11.2019 - Current
Customer Service Representative
ViewSonic
01.2019 - 11.2019
Credit Card Sales Representative
Bank of America
02.2017 - 02.2018
Retail Sales Associate
Verizon Wireless
09.2005 - 11.2016
University of Riverside
Associate of Arts - Business
University of Phoenix
High School Diploma -
Garey Senior High School
- Certificate of Coding
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