John T. Reed
Summary
Proven leader and disciplined security professional with a track record of enhancing team productivity and customer satisfaction. Leveraged leadership and time management skills to improve operational efficiency and safety measures. Achieved a significant increase in team performance through effective coaching and mentoring, demonstrating flexibility and a commitment to excellence.
Overview
2
2
years of professional experience
Work History
Supervisor
OPS
2018.01 - 2019.10
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
Night Security Guard
OPS
2017.10 - 2019.10
- Monitored and patrolled grounds throughout night and investigated and reported security risks or crime to promote safety on premises.
- Responded to alarms, hazardous situations and other incidents and called police or fire departments to mitigate emergencies.
- Assisted in developing emergency response plans, contributing to a safer environment for all occupants.
- Documented incidents meticulously, aiding in investigations and resolution of security breaches.
- Secured premises and personnel by monitoring and inspecting surveillance equipment and access points and denying entry to unauthorized visitors.
Patrol Guard
OPS
2017.10 - 2018.01
- Improved team communication through active participation in guard shift briefings and maintaining an open line of contact with colleagues during shifts.
- Conducted risk assessments before shifts to identify potential threats or areas needing additional attention for improved safety measures.
- Responded swiftly to emergencies, assessing situations and initiating appropriate action plans to mitigate risks.
- Reduced incidents of trespassing by vigilantly monitoring surveillance cameras and access control systems.
- Assisted in the development of security protocols by sharing insights from on-the-ground experiences with management.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Education
No Degree - Criminal Justice
Solano Community College
Fairfield, CA02.2013
GED -
Serra Monte Del Rey
Daly City, CA03.2011
Skills
- Proactive
- Leadership
- Time Management
- Highly Adaptable
- Quick Learner
- Organized
- Disciplined
- Detail Oriented
- Team Player
- Resourcefulness
- Flexibility
- Commitment
- Enthusiasm
- Attentiveness
- Coaching
- Mentoring
Additional Information
- Security guard card.
- Firearm safety certificate.
- Firearm permit.
- CPR / AED certificate.
- Tools for success participant and graduate.
- Green jobs corps program and graduate.
- Employee of the week and month back to back.
- Promotional raise three times in one month at a seasonal job.
- Promoted to supervisor and year around warehouse worker. Picture was taken and put in to San Francisco Chronicle.
References
Mike Ortega - OPS Security (628) 587 - 7521
Elias Conley - Allied Universal Security, (707) 322 - 1941
Tiffinie Mccracken, HS Energy (707) 703 - 6130
Benjie Casino, Balsam Hill, (650) 636 - 2117
Lani Xiao Vaquerano, Jefferson Union High School District, (650) 550 - 7890
Dennis Dutton, Daly City Parks Division, (650) 580 - 0422
Timeline
Supervisor
OPS
2018.01 - 2019.10
Night Security Guard
OPS
2017.10 - 2019.10
Patrol Guard
OPS
2017.10 - 2018.01
No Degree - Criminal Justice
Solano Community College
GED -
Serra Monte Del Rey
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