John Trout
New Braunfels,TX
Summary
Dynamic professional with a proven track record at HDSupply, excelling in customer service and problem-solving. Adept at collaborating with teams to enhance communication and support, while demonstrating a friendly, positive attitude. Skilled in technical documentation and system analysis, committed to delivering exceptional results in fast-paced environments.
Overview
46
46
years of professional experience
1
1
Certification
Work History
Senior Technical Support Specialist
HDSupply
09.2014 - 03.2025
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Procedure Writer at San Onofre Nuclear Power St'n
Southern California Edison
09.2010 - 04.2014
- Developed clear and concise technical documents for diverse audiences.
- Collaborated with cross-functional teams to enhance project communication strategies.
- Edited and proofread internal and external communications for accuracy and clarity.
- Conducted research to support content development on energy efficiency initiatives.
- Led content strategy sessions to align with operational updates and goals
- Conducted interviews with subject matter experts to generate updates
- Followed company policies and editorial guidelines to craft thorough, well-written content.
Systems Engineer
The Boeing Company
08.2000 - 07.2008
- Designed and implemented system architectures to improve performance and reliability.
- Conducted regular system audits to ensure compliance with industry standards and best practices.
- Analyzed system requirements, developing tailored solutions that met or exceeded client expectations.
- Improved system performance by identifying and resolving technical issues in a timely manner.
- Completed software updates and assessed security patches for optimized computer use.
- Collaborated with other departments to facilitate successful project completion.
- Led cross-functional teams in troubleshooting complex systems and resolving technical issues.
Call Center Support Technician
Verizon Wireless
01.1996 - 06.2000
- Diagnosed technical issues and provided timely resolutions to enhance customer satisfaction.
- Assisted customers with troubleshooting mobile devices and services, ensuring efficient problem resolution.
- Collaborated with cross-functional teams to improve service delivery processes and support operations.
- Mentored junior technicians on best practices in technical support and customer service strategies.
- Managed escalated support cases, demonstrating effective conflict resolution skills while maintaining client relationships.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Responded to telephone, email and in-person inquiries regarding [Item] operation, use and repair.
Major
USAF
09.1979 - 07.1995
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Master of Science - Systems Management
Saint Mary's University
San Antonio, TX06-1984
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Certification
- MCSE Training - [Timeframe]
Timeline
Senior Technical Support Specialist
HDSupply
09.2014 - 03.2025
Procedure Writer at San Onofre Nuclear Power St'n
Southern California Edison
09.2010 - 04.2014
Systems Engineer
The Boeing Company
08.2000 - 07.2008
Call Center Support Technician
Verizon Wireless
01.1996 - 06.2000
Major
USAF
09.1979 - 07.1995
Master of Science - Systems Management
Saint Mary's University
Microsoft Certified Systems Engineer
Architecture and Operation