JOHN TRUJILLO
Los Lunas,NM
Summary
Detail-oriented operations and team-support leader with experience coordinating fast-paced workflows, dispatching staff to priorities, and handling customer communication under pressure. Known for accurate execution, strong organization, and calm decision-making in high-stress situations. Currently pursuing a Business degree with a focus in Operations Management.
Overview
4
4
years of professional experience
Work History
Trainer | Former Assistant Manager (stint)
Dion's Pizza
09.2021 - Current
- Dispatched team members to assigned tasks and shifted coverage in real time to keep operations running smoothly during peak periods.
- Supervised and supported teams of up to 30 employees during night operations while maintaining speed, quality, and accuracy.
- Handled customer complaints and service issues using calm de-escalation and quick problem-solving to protect customer satisfaction.
- Made sound decisions under pressure to resolve bottlenecks, staffing gaps, and unexpected problems without losing standards.
- Trained and coached employees on procedures and performance expectations, reinforcing consistency and accountability.
- Supported managers with structured duties and task tracking to ensure work was completed correctly and on time.
Education
Bachelor's in Business - Operations Management focus
University of New Mexico (UNM)
Albuquerque, NM09.2027
High School Diploma - undefined
Belen High School
Belen, NM05.2023
Skills
- Coordination and dispatch: assigning staff to tasks, prioritizing workload, supporting managers with daily execution
- Customer communication: handling complaints, de-escalation, professional phone and in-person support
- Accuracy and documentation: checklist-based work, recordkeeping, organized filing, attention to detail
- Reporting and follow-through: status updates, tracking open tasks, meeting deadlines consistently
- Computer proficiency: email, basic spreadsheets, and quick learning of new systems and software
Timeline
Trainer | Former Assistant Manager (stint)
Dion's Pizza
09.2021 - Current
High School Diploma - undefined
Belen High School
Bachelor's in Business - Operations Management focus
University of New Mexico (UNM)