Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
Intern

John Tucker

Healthcare Administrator
12018 Quarum Pl,MD

Summary

Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations. Quality-driven focused on keeping business agile and efficient in changing market conditions. Offering years of vast experience hiring and training staff, optimizing workflows and increasing team productivity. Diplomatic and motivational leader with good relationship-building and decision-making abilities. Results-driven Management professional with years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.

Overview

10
10
years of professional experience

Work History

Direct Support Professional

Renoxx Caregivers Inc
04.2022 - 08.2023
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Operations Manager

CVC Pharmacy
06.2016 - 08.2022
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Coaching colleagues in good customer service and providing customer needs and satisfaction. Supervise colleagues in the everyday running of the store as mandated by store manager
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Increased profit by streamlining operations.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Devised processes to boost long-term business success and increase profit levels.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Assistant Customer Service Manager

Food Lion
11.2017 - 04.2018
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Oversaw address of customer requests for friendly, knowledgeable service and support.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Created customer support strategies to increase customer retention.
  • Maintained and managed customer files and databases.
  • Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
  • Reviewed submitted documents to check compliance and enforce recordkeeping policies.
  • Conferred with sales team members to evaluate processes and improve integration of after-sales assistance.
  • Created and enhanced call sequencing flows and scripts to enhance team performance.
  • Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Followed through with client requests to resolve problems.
  • Kept accurate records to document customer service actions and discussions.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Researched and corrected customer concerns to promote company loyalty.
  • Generated customer satisfaction surveys to analyze results into action plans.
  • Addressed potential cancellations and offered catered solutions to retain accounts.
  • Collaborated with marketing department to launch and manage promotional activities and campaigns.
  • Developed and offered unique discount options to drive interest in new product lines.

Shift Lead

Walgreens
11.2014 - 04.2016
  • Delegated tasks to employees and monitored activities and task completion.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Upheld company standards and compliance requirements for operations.
  • Documented receipts, employee hours, and inventory movement.

Direct Support Professional

Weachieve Inc
New Hampshire, MD, MD
11.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.

Education

Masters - Health Administration

University of Phoenix
Tempe, AZ

Bachelor of Science - HealthCare Administration

University of Phoenix
Tempe, AZ
10.2022

Associate - Human Resources Management

Irish University Business School
London
10.2010

High School Diploma -

Easter Polytechnic
Kenema Sierra Leone
09.1991

Skills

  • Process Improvement Strategies
  • Workforce Training
  • Contract Review and Recommendations
  • Policies and Procedures Implementation
  • Planning and Implementation
  • Critical Thinking
  • Team Leadership
  • Financial and Cash Flow Analyses
  • Logistics Oversight
  • Decision Making
  • Customer Service
  • Problem-Solving
  • Staff Management
  • Employee Motivation
  • Case Management
  • Compassionate Client Care
  • Independent Living
  • Care Plan Assessment
  • Safety Behaviors
  • Emergency Situations
  • Behavior Redirection
  • Crisis Management
  • Mobility Support
  • Quality Program Protocols
  • Knowledge of State Regulations
  • Patient Restraint
  • Routine Adjustment
  • Patient Care
  • Developmental Disabilities
  • Grocery Shopping
  • First Aid and Safety
  • Injury Support
  • Client Support
  • Medication Administration
  • Emotional and Social Support
  • Health and Safety Requirements
  • Client Requirements
  • Household Chores
  • Community Activities
  • Dietary Needs
  • Developing Client Trust
  • Patient Assessments
  • Charting and Documentation
  • Medical Office Administration
  • Patient Education
  • Community Integration Support
  • Medical Records Management
  • Infection Control Procedures
  • Report Generation
  • Healthy Eating
  • Adaptive Equipment
  • Laptop and Tablet Operation
  • Computerized Time Management Systems
  • Creative Thinking
  • Ability to Lift
  • Personal Care Support
  • Patient Rapport
  • Clean Living Spaces
  • Proper Staffing
  • Monthly Inventory
  • Word Processing
  • Medical Reminders
  • Deliver Exceptional Care
  • Process Improvement Strategies
  • Process Improvement Strategies
  • Communication Assistance
  • Personalized Support
  • Reading Comprehension
  • Cook Healthy Meals
  • Assisting with Daily Living
  • Household Management
  • Problem Identification
  • Accurate Documenting
  • Residential Support
  • Activation Support
  • Client Records Management
  • Alcohol Rubs
  • Status Updates
  • Review Cases
  • Healthcare

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureCareer advancementPaid sick leaveHealthcare benefitsPaid time offTeam Building / Company Retreats

Timeline

Direct Support Professional

Weachieve Inc
11.2023 - Current

Direct Support Professional

Renoxx Caregivers Inc
04.2022 - 08.2023

Assistant Customer Service Manager

Food Lion
11.2017 - 04.2018

Operations Manager

CVC Pharmacy
06.2016 - 08.2022

Shift Lead

Walgreens
11.2014 - 04.2016

Masters - Health Administration

University of Phoenix

Bachelor of Science - HealthCare Administration

University of Phoenix

Associate - Human Resources Management

Irish University Business School

High School Diploma -

Easter Polytechnic

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John TuckerHealthcare Administrator