John Twist
JACKSONVILLE,FL
Summary
At Ocean State Heating & Air Conditioning, I spearheaded initiatives that significantly boosted team morale and customer satisfaction, leveraging my expertise in problem-solving and team leadership. By implementing innovative service processes and a mentoring program, I played a pivotal role in enhancing operational efficiency and fostering a culture of excellence and reliability.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Service Manager
Ocean State Heating & Air Conditioning
08.2004 - Current
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Analyzed service reports to identify areas of improvement.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Negotiated with vendors to secure best prices for parts and supplies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Jefferson High School
Online02-2014
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Reliable and responsible
- Customer service
- Time management
- Quality assurance
- Workplace safety
- Documentation and reporting
Certification
Universal EPA License
NATE Certified
Timeline
Service Manager
Ocean State Heating & Air Conditioning
08.2004 - Current
High School Diploma -
Jefferson High School
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