Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Tyler

Bozeman,MT

Summary

Dynamic and results-oriented professional with extensive experience in order fulfillment and customer service, notably at Major Retail Organizations. Excelled in reducing fulfillment errors and enhancing customer satisfaction through problem-solving aptitude and exceptional interpersonal skills. Adept in stock control and critical thinking, achieving demanding productivity goals and improving team safety procedures. Meeting deadlines, fast learning, highly motivated, and fueled by a passion of making a difference everyday.

Overview

3
3
years of professional experience

Work History

Order Fulfillment Associate

Lowes Home Improvment
11.2024 - Current
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Processed daily orders through multi-carrier manifest system.
  • Followed procedures at all times for personal and team safety.
  • Entered and updated data, ran reports and identified variances for accurate recordkeeping product movements.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Pulled orders quickly to maintain demanding productivity goals.

Special Service Desk Associate

Home Depot
02.2023 - 10.2024
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Worked well in a team setting, providing support and guidance.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Developed strong communication and organizational skills through working on group projects.

Lead Clerk

WinCo Foods
10.2021 - 02.2023
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Retrieved items for customers and verified prices.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

High School Diploma -

Ontario High School
Ontario, OR
01-2010

Skills

  • Stock control
  • Order ticket reading
  • Fire suppression tools operations
  • Chainsaw operation
  • Wildfire suppression
  • Problem-solving aptitude
  • Map reading
  • Interpersonal skills
  • Active listening
  • Attention to detail
  • Multitasking Abilities
  • Critical thinking

Timeline

Order Fulfillment Associate

Lowes Home Improvment
11.2024 - Current

Special Service Desk Associate

Home Depot
02.2023 - 10.2024

Lead Clerk

WinCo Foods
10.2021 - 02.2023

High School Diploma -

Ontario High School
John Tyler