John Tyner
Flowery Branch,GA
Summary
Resourceful Project Manager with 10 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.
Overview
10
10
years of professional experience
Work History
Project Manager
LA Tax Solutions
11.2022 - Current
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Drove team success through shared vision and recognition of quality performance.
- Coordinated daily activity and flow of projects through multiple Tax departments to verify on-time product delivery.
- Modeled management and organizational skills and multi-tasked and prioritized in deadline-driven environment.
Mortgage Supervisor /Support Manager
Homeowner Rescue
11.2021 - 11.2022
- Assess existing processes and policies, documenting functional gaps to be addressed during the development and implementation of analytical training projects that improved operational processes and initiatives
- Design or apply highly successful cogent training materials and methodologies, specifically addressing issues of communication skills, trust and relationships, conflict management, and creative thinking
- Provide information/documentation necessary to refute callers’ objections or identify the root cause and suggest corrective action(s) for the accounts in question.
- Assessed individual client situations and made targeted recommendations for products and services to resolve specific situations.
- Responded to client concerns and questions about credit scores and methods to improve numbers.
- Worked flexible hours; night, weekend, and holiday shifts.
- Monitored employee and customer interactions to assess quality of service.
- Tracked and documented metrics, and evaluated trends.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Recruiting Manager
Foundation of Favor LLC
09.2020 - 11.2021
- Demonstrated commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias, thus elevating team performances
- Attained and exceeded aggressive net profit goals by capturing new business, optimizing workforce productivity, efficiency and workflow, and maximizing effective process control to fuel customer satisfaction and loyalty
- Proficiently applied HR-related procedures, promoting transparent functionality across the organization and increasing employees' trust, communication, and engagement.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
District Manager
Valet Living LLC
04.2015 - 07.2021
- Evaluated costs against expected market price points, set structures to achieve profit targets and employed strong negotiation skills to assist team members in closing challenging deals with high-profile clients
- Researched, analyzed, and gathered competitive intelligence for strategic planning, competitive firm positioning, and business development activities while managing facets of daily business operations and project management
- Built positive and productive relationships with store and field leadership.
- Supervised 48 locations to enforce high-quality standards of operation.
- Identified plans and resources required to meet project goals and objectives.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Collections Operations Manager
Capital One Finance
05.2014 - 09.2015
- Liaised between the upper management team and our office team, managing competing demands and different requirements and expectations to ensure alignment with the overall strategic vision
- Slashed overdue accounts through knowledge and experience in negotiating contracts and offering repayment terms; monitored payments and implemented new procedures to encourage teams’ continuous improvement.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Prepared, monitored and evaluated departmental budgets and kept operations compliant with allocated funding.
- Drove performance initiatives, facilitating 73% revenue increase.
Education
Accounting and Business Management
Some College
Project Management Professional (PMP) - undefined
Certificate
Coursera
09.2021
High School Diploma - undefined
University of Phoenix
05.2021
undefined
Rynet Christian Academy
06.2007
Skills
- CORE SKILLS
- Project Management
- Costing and Budgeting
- Profit and Loss
- Forecasting
- Documentation and Reporting
- Project Estimation
- Quality Assurance
- Project Development
- Strategic Planning
- SOFT SKILLS
- Cross-functional Collaboration
- Problem Solving
- Leadership
- Teamwork
- Multitasking
- Time Management
- Workforce Scheduling
- Workforce Training
Timeline
Project Manager
LA Tax Solutions
11.2022 - Current
Mortgage Supervisor /Support Manager
Homeowner Rescue
11.2021 - 11.2022
Recruiting Manager
Foundation of Favor LLC
09.2020 - 11.2021
District Manager
Valet Living LLC
04.2015 - 07.2021
Collections Operations Manager
Capital One Finance
05.2014 - 09.2015
Accounting and Business Management
Some College
Project Management Professional (PMP) - undefined
Certificate
Coursera
High School Diploma - undefined
University of Phoenix
undefined
Rynet Christian Academy
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