Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

John Tyner

Joplin,MO

Summary

Dynamic Service Writer at Lindsey Datsun with a proven track record in enhancing customer satisfaction through exceptional service and effective schedule coordination. Leveraged automotive industry expertise to produce accurate cost estimates and fostered strong client relationships, resulting in increased repeat business and loyalty.

Overview

2016
2016
years of professional experience
1
1
Certification

Work History

Service Writer

Lindsey Datsun
  • Managed customer inquiries and service requests with efficiency and professionalism.
  • Coordinated service appointments and technician schedules to optimize workflow.
  • Processed work orders and estimates using dealership management systems accurately.
  • Assisted in inventory management by tracking parts availability and ordering supplies as needed.
  • Communicated effectively with customers regarding service progress and recommendations.
  • Maintained detailed records of customer interactions to enhance service quality and follow-up efforts.
  • Collaborated with technicians to ensure timely completion of repairs and services.
  • Improved customer satisfaction through proactive problem-solving and attentive support during service visits.
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
  • Improved customer satisfaction by providing timely and accurate service estimates.
  • Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Assisted in inventory management, helping maintain appropriate stock levels for parts department.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Cross-trained and backed up other customer service managers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
  • Maintained strong professional relationships with vendors, enabling prompt delivery of necessary parts for repairs.
  • Consulted with customers to assess service requirements and produce accurate orders.
  • Presented different repair options to customers to help each person make appropriate choices.

Military Police Officer

US Army
  • FtEnforced laws and regulations to maintain order and safety in assigned areas.
  • Conducted thorough investigations of incidents, gathering evidence and interviewing witnesses.
  • Collaborated with local law enforcement agencies to enhance community relations and support operations.
  • Monitored access control points, ensuring security and compliance with protocols.
  • Trained new personnel on procedures, protocols, and use of equipment.
  • Responded promptly to emergencies, providing assistance and coordinating resources as needed.
  • Prepared detailed reports documenting incidents, actions taken, and outcomes achieved.
  • Utilized communication systems effectively for coordination with team members during operations.
  • Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
  • Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
  • Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
  • Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
  • Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
  • Trained new Military Police Officers on proper procedures and protocols, improving overall unit readiness and effectiveness.
  • Monitored gate activities, controlled traffic, and responded to emergencies on base.
  • Conducted thorough investigations into criminal activity on base, leading to successful apprehension and prosecution of offenders.
  • Provided security support for high-profile events, ensuring the safety of all attendees including high-ranking officials and dignitaries.
  • Documented and organized security information accurately and efficiently.
  • Secured storage of weapons, ammunition and explosives to prevent theft and accidents.
  • Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
  • Developed and maintained cooperative relationships with local, state and federal law enforcement agencies to support communication.
  • Provided emergency response security, eliminating hazards, and potential dangers.
  • Increased security at military installations by conducting regular patrols and monitoring surveillance equipment.
  • Managed traffic control operations, ensuring efficient flow of vehicles and reducing congestion on base.
  • Collaborated with local civilian police agencies to share intelligence and coordinate joint operations when necessary.
  • Enhanced situational awareness during emergency situations through effective communication with fellow officers and command staff.
  • Supported enforcement of military laws and regulations, contributing to overall order within base.
  • Maintained high levels of discipline within unit, leading to noticeable decrease in on-duty incidents.
  • Coordinated with local law enforcement agencies for joint security initiatives, enhancing area-wide safety.
  • Conducted thorough investigations into minor infractions, ensuring fair and disciplined environment.
  • Contributed to safety and security of military installations with diligent patrol routines.
  • Conducted searches of individuals, vehicles and premises.
  • Participated in continuous firearms proficiency, defensive driving and arrest technique training.
  • Identified, pursued and arrested suspects and perpetrators of criminal acts.
  • Monitored traffic violations, issuing citations as necessary.
  • Checked vehicle equipment for proper functioning prior to use.
  • Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.

Ranch Manager

Tyner Ranch
08.1975 - 11.2015
  • Assisted in daily management of livestock, ensuring proper care and feeding routines.
  • Supported maintenance of ranch equipment, learning safe operation and handling practices.
  • Participated in land management activities, contributing to soil health and sustainability efforts.
  • Observed and documented animal behavior, aiding in identification of health issues or needs.
  • Collaborated with team members on fencing repairs, enhancing property security and livestock containment.

Education

High School Diploma - General Education

Pawhuska High School
Pawhuska Oklahoma

Skills

  • Schedule coordination
  • Sales transactions
  • Order preparation
  • Cost estimates
  • Customer service
  • Invoice verification
  • Record preparation
  • Automotive industry experience

Certification

Heavy Equipment Operator

Superior Heavy Equipment School

Apache Junction Arizona


911 Police Dispatcher Course

HOTCOG

Heart of Texas Council of Governments

Regional Police Academy

Waco Texas

Timeline

Ranch Manager

Tyner Ranch
08.1975 - 11.2015

Service Writer

Lindsey Datsun

Military Police Officer

US Army

High School Diploma - General Education

Pawhuska High School

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John Tyner