John Ubert

• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Managed budget implementations, employee evaluations, and contract details.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Ensured that all company polices and procedures were followed this included safety.

I had to step down from my job as a GM because my wife was diagnosed with stage IV cancer.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Supervised the ticket counter, gates, ramp and BSO.
• Retired with a point system with 37 years with American Airlines and Envoy Airlines.

• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Ensured that the employees follow all policies and procedures. This included following safety guidelines.
• Built staffing schedules and paid bills.
• We handled American Airlines and United Airlines in SHV.

• Managed budget implementations, employee reviews, training, schedules, payroll and contract negotiations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Followed Safety procedures and polices.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
• Ensuring my team followed policy and procedures. This included the safety of the employees and aircraft they worked around.