John Ulmer
Matteo's Mexican Grill
Menomonee Falls,WI
16
years of professional experience
3
Languages
Experienced hospitality professional with a strong record in server and bartender roles. Skilled in customer relationship building, order accuracy, and fast-paced service support. Known for resolving guest concerns quickly and creating positive dining experiences that encourage repeat business.
Work History
Server/Bartender
10 Months- Mixed cocktails and prepared beverages following restaurant recipes and sanitation standards
- Served guests promptly, taking food and drink orders with accurate communication
- Recommended menu items and communicated daily specials to improve guest satisfaction
- Processed payments and balanced cash drawer during shift transitions
Server
2 Years 1 Month- Delivered attentive dine-in service, accurately relayed guest orders to hibachi and sushi kitchen teams.
- Explained menu offerings, ingredient details, and daily specials to support confident guest selections.
- Coordinated table timing with hosts and cooks to maintain smooth service flow during busy shifts.
- Resolved guest concerns promptly, preserving service quality and positive dining experiences.
Server
6 Years- Presented food and beverages with attention to order accuracy, appearance, and guest preferences.
- Maintained clean, organized dining areas, restocked service stations, and prepared tables for incoming guests.
- Processed payments efficiently, balanced checks, and verified transactions for accuracy.
- Supported new servers by demonstrating service standards, POS procedures, and guest interaction best practices.
Bartender
1 Year 6 Months- Mixed cocktails, poured beer, and prepared beverages accurately during high-volume service.
- Delivered attentive customer service while maintaining fast, friendly bar interactions.
- Processed payments accurately using POS systems and handled cash transactions.
- Verified identification and followed responsible alcohol service procedures.
Prepared Foods Supervisor
5 Years 7 Months- Supervised prepared foods team operations, ensuring consistent execution of hot bar, cold bar, and grab-and-go standards.
- Monitored food quality, freshness, and presentation across prepared foods displays and service areas.
- Coordinated daily production schedules to maintain product availability and reduce waste.
- Trained team members on food safety, sanitation, and allergen handling procedures.
Education
High School Diploma
Skills
Hospitality and guest service
Collaboration
Adaptable service
Guest engagement
Problem-solving
Teamwork
Teamwork and collaboration
Fast learner
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Timeline
Server/Bartender
Matteo's Mexican Grill
11.2025 - 09.2026Read More
Server
Ninja Hibachi Sushi Steakhouse
10.2023 - 11.2025Read More
Server
De Marinis
10.2017 - 10.2023Read More
Bartender
Trysting Place Pub
04.2016 - 10.2017Read More
Prepared Foods Supervisor
Whole Foods
06.2010 - 01.2016Read More
Hastings High School
High School Diploma
Read More