Summary
Overview
Work History
Education
Skills
Education endorsements
Timeline
Generic

John Ungaretti

Missoula,USA

Summary

Accomplished healthcare and emergency services professional with extensive experience in operations management and team leadership. Proven expertise in regulatory compliance and billing systems, including TriTech/Sweet, contributing to enhanced service levels and patient care. Recognized for driving significant improvements in reimbursement processes through strategic leadership and data analysis. Strong communication skills ensure optimal team performance and high customer satisfaction.

Overview

39
39
years of professional experience

Work History

General Manager

SOLESTONE REMIBURSEMENT SERVICES
Missoula, Montana
05.1998 - Current
  • Direct supervision of ambulance claim processing and consulting services
  • Duties include overseeing coding claims, ensuring full compliance, electronic claims submission, invoicing, posting payments, and generating monthly reports to clients
  • Review all denials for possible appeal
  • Review all non-emergent transports to ensure medical necessity before submission for payment
  • Provide patient care report documentation training to field EMS providers of all levels
  • Post payment audits of Medicare claims
  • Draft proposals and contracts for potential new clients
  • Meet with Montana and Idaho Senators to lobby for Medicare reimbursement
  • Manage staff of 15 employees, striving for billing and HIPAA compliance while achieving the best optimal reimbursement for our customers
  • Meet on a yearly basis, or as needed, with clients and communicate often via phone and email, to ensure we meet customer needs and maintain customer satisfaction
  • Manage EMS Supply business with a store front for uniforms and scrubs

Critical Care Paramedic

MISSOULA EMERGENCY SERVICES, INC.
Missoula, Montana
08.1993 - Current
  • Progressed from EMT Basic to Critical Care Paramedic, providing emergency services in the field, often under stressful conditions
  • Survey mass casualty scenes, triage patients according to patient condition
  • Served as medical training officer and taught education classes, specifically on the respiratory system and patient care report documentation
  • Preceptor for EMT and Paramedic students

Director of Operations

MISSOULA EMERGENCY SERVICES, INC.
Missoula, Montana
05.1996 - 05.1998
  • Managed daily operations, employee scheduling and tracking supply inventories
  • Complied with reporting and documenting the use and inventory of Class III drugs carried on ambulances
  • Reviewed patient care reports prior to submission for billing to ensure compliance with medical protocols
  • Worked closely with Medical Director to ensure quality patient care
  • Managed EMT crews with a staff size of 45 to 50 employees
  • Maintained positive public relations with area EMS services, fire departments, hospitals and physicians, working closely, often under stressful conditions
  • Successfully promoted and instituted a dual dispatch policy with the only flight service to EMS and Fire agencies outside of Missoula, always ensuring immediate ALS response
  • Worked with cardiologists in Missoula to begin a 12-lead program in the field

Director of Operations

POLSON EMERGENCY SERVICES
Polson, Montana
01.1995 - 05.1996
  • Managed daily operations and EMT crews with a staff size of 25
  • Maintained positive public relations with area EMS services, fire departments, hospitals, and physicians, working closely, often under stressful conditions
  • Reviewed patient care reports prior to submission for billing to ensure compliance with medical protocols
  • Brought this service from a BLS service to an ALS service in 18 months

Rehab Sales

NORCO MEDICAL
Missoula, Montana
12.1988 - 01.1995
  • Obtain referral sources for all rehab equipment, primarily wheelchairs and seating systems
  • Demonstrate, provide and service rehab and home care equipment
  • Responsible for purchasing and maintaining equipment and medical supply inventories
  • Possessed a working knowledge of Medicare/Medicaid and private insurance procedures
  • Performed various office duties, such as answering phones, taking orders, greeting customers and maintaining daily inventories
  • Trained new employees and filled in for coworkers
  • Assumed managerial responsibilities in the absence of store manager
  • Implemented consignment program with Community Hospital Physical Therapy Department for walking aids
  • Recognized in a national newsletter for participating in a wheelchair seating contest
  • Served as Norco’s liaison to Big Sky Association of Medical Equipment Suppliers for wheelchair contract pricing
  • Successfully bid wheelchair rental contract with Community Hospital Rehab Nursing Unit
  • Received letters of recognition from customers and referral sources
  • March 1994 Employee of the Month

Route Manager

ARROW MEDICAL
Missoula, Montana
07.1986 - 11.1988
  • Provided customer service
  • Serviced and delivered medical equipment and oxygen
  • Conducted annual inventories
  • Reviewed delivery tickets for accuracy
  • Directly responsible for medical equipment and supplies in ten nursing homes
  • Organized routes and scheduled service to all customers

Medical Attendant

ANACONDA-DEER LODGE COUNTY AMBULANCE
Anaconda, Montana
05.1986 - 07.1986
  • On-call medical attendant
  • Responsible for patient care and transport to medical facilities

Education

Critical Care EMT Paramedic -

Missoula Emergency Services Incorporated
01-2003

EMT Paramedic -

Missoula Emergency Services Incorporated
01-1996

EMT Intermediate -

Missoula Emergency Services Incorporated
01-1995

EMT Basic -

Missoula Emergency Services Incorporated
01-1993

Skills

  • Skilled in TriTech/Sweet Billing Systems
  • Experienced with Billing Bridge Software
  • ImageTrend EPCR Proficiency
  • Word
  • Excel Data Analysis
  • Proficient in PowerPoint
  • Publisher

Education endorsements

  • Page, Wolfberg & Wirth LLC, ABC Billing Conferences, 2009 - 2024
  • American Ambulance Association, Reimbursement / Annual Conference, 2010, 2007, 2005, 1998
  • Missoula Emergency Services Incorporated, Critical Care EMT Paramedic, 2003 - present
  • Missoula Emergency Services Incorporated, EMT Paramedic, 1996 - 2003
  • Missoula Emergency Services Incorporated, EMT Intermediate, 1995 - 1996
  • Missoula Emergency Services Incorporated, EMT Basic, 1993 - 1995
  • National Academy of Ambulance Compliance, Certified Ambulance Coder (CAC), 10/01/23
  • National Academy of Ambulance Compliance, Certified Ambulance Financial Officer (CAFO), 03/01/23
  • National Academy of Ambulance Compliance, Certified Ambulance Documentation Specialist (CADS), 10/01/20
  • National Academy of Ambulance Compliance, Certified Ambulance Privacy Officer (CAPO), 03/01/19
  • National Academy of Ambulance Compliance, Certified Ambulance Compliance Officer (CACO), 10/01/14
  • TriTech Software Systems, EMS Billing Trainer, 2014 - 2015

Timeline

General Manager

SOLESTONE REMIBURSEMENT SERVICES
05.1998 - Current

Director of Operations

MISSOULA EMERGENCY SERVICES, INC.
05.1996 - 05.1998

Director of Operations

POLSON EMERGENCY SERVICES
01.1995 - 05.1996

Critical Care Paramedic

MISSOULA EMERGENCY SERVICES, INC.
08.1993 - Current

Rehab Sales

NORCO MEDICAL
12.1988 - 01.1995

Route Manager

ARROW MEDICAL
07.1986 - 11.1988

Medical Attendant

ANACONDA-DEER LODGE COUNTY AMBULANCE
05.1986 - 07.1986

Critical Care EMT Paramedic -

Missoula Emergency Services Incorporated

EMT Paramedic -

Missoula Emergency Services Incorporated

EMT Intermediate -

Missoula Emergency Services Incorporated

EMT Basic -

Missoula Emergency Services Incorporated

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John Ungaretti