John Vaccarello
Summary
Results-driven Field Service Engineer with a strong focus on diagnostic troubleshooting, engineering collaboration, and safety compliance. Proven track record in achieving goals and maintaining high standards as well as assisting others in need.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Field Service Engineer
General Motors
Warren, MI
07.2021 - Current
- Diagnosed Complex issues in vehicles using advanced diagnostic tools.
- Collaborated with engineering teams to address design-related service issues.
- Trained technicians on new repair techniques and technologies.
- Identified engineering problems and recorded solutions for reference purposes.
- Adhered strictly to safety guidelines when performing service tasks onsite.
Service Manager
Emerson Chevrolet Buick
Auburn, ME
04.2014 - 07.2021
- Managed team of technicians and Advisors ensuring high-quality service standards.
- Oversaw daily operations of service department for automotive repairs.
- Coordinated scheduling and workflow to optimize service execution.
- Implemented training programs to elevate technician skills and knowledge, enhancing service quality.
- Resolved customer concerns to improve satisfaction and loyalty.
- Developed service processes to streamline operations and reduce delays.
- Hired, trained, and supervised a team of automotive service technicians.
- Monitored shop productivity reports to assess goal achievement and identify improvement areas.
Education
Associate of Applied Science - Automotive
Lake Region Comminity College
Laconia, NH05-1997
High School Diploma -
Hartford High School
White River Junction, VT06-1995
Skills
- Diagnostic troubleshooting
- Engineering problem solving
- Vehicle inspection
- Safety compliance
- Engineering collaboration
- Service process development
- Technical training
- Client relationship management
- Quality standards
- Customer satisfaction
- Employee evaluation
- Employee retention
- Problem solving
- Team building
- Effective communication
Certification
- ASE World Class Technician
- GM World Class Technician
Timeline
Field Service Engineer
General Motors
07.2021 - Current
Service Manager
Emerson Chevrolet Buick
04.2014 - 07.2021
Associate of Applied Science - Automotive
Lake Region Comminity College
High School Diploma -
Hartford High School