John Valdez
Sacramento,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at Amazon Prime LLC. Expert in customer service orientation and oral communication, adept at fostering stakeholder relationships and supporting sales teams. Achieved significant improvements in service delivery and operational efficiency through innovative strategies and effective management.
Overview
8
8
years of professional experience
Work History
Associate
Amazon Prime Llc
01.2021 - 07.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Owner/Operator
Fine Lines Auto Repair Interior
11.2015 - 04.2018
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Education
None - Small Businesses Management
American River College
Sacramento, CASkills
- Customer interaction
- Oral communication
- Customer service orientation
- Sales expertise
- Supporting sales staff
- Preparing reports
Timeline
Associate
Amazon Prime Llc
01.2021 - 07.2023
Owner/Operator
Fine Lines Auto Repair Interior
11.2015 - 04.2018
None - Small Businesses Management
American River College
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