John Valdez
Somerville,MA
Summary
Dynamic leader with proven expertise in project management and customer relations honed at FAVORITO GARDENING and other esteemed establishments. Excelled in roles requiring exceptional interpersonal communication and leadership, achieving rapid promotion. Skilled in Microsoft Office and bilingual, adept at driving team success and exceeding client expectations through innovative solutions and strategic negotiation.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Various Roles
Instawork
09.2023 - Current
- Maintained highest quality of professionalism in various Corporate, and professional, and private establishments
- Responsible for Inventory, maintenance, and state laws regarding alcohol consumption
- Load and unload all necessary items for event
- Ensure proper procedural etiquette is performed to clients liking
- Interpersonal communications of changes with client at a moments notice
- Directing a team to coordinate established plans of event and that all members are cohesive in its execution
- Prepared and cooked food items ready to be utilized by our chefs to create client specific orders as well as cooking them myself
Event Bartender, Event Waiter, Prep Cook
Max Ultimate Catering
09.2023 - Current
- Maintained highest quality of professionalism in various Corporate, and professional, and private establishments
- Responsible for Inventory, maintenance, and state laws regarding alcohol consumption
- Load and unload all necessary items for event
- Ensure proper procedural etiquette is performed to clients liking
- Interpersonal communications of changes with client at a moments notice
- Directing a team to coordinate established plans of event and that all members are cohesive in its execution
- Prepared and cooked food items ready to be utilized by our chefs to create client specific orders as well as cooking them myself
Project Supervisor
FAVORITO GARDENING
Woburn, MA
04.2014 - Current
- Managing our team through various landscaping projects across the greater Boston area, communicating with experienced, and non-experienced workers to ensure proper execution of the project
- Interact with our clients to establish a vision of what would be the client's needs and establishing our budget
- Maintain clear communication with our team when there are changes to the contract, and ensuring execution is up to our high standard of excellence
- Assist with scheduling of our current team members, as well as help Pro quire new members for expanded projects
- Communicating with our clients with the process of the project, to ensure they are not only educated on the work that would be done, but to also suggest and sell services to we provide that were not part of the original plan
- Went from being a greenhorn in the industry to project supervisor within 3 years of entering the company, showcasing my rapid ability to learn and grow from little knowledge
- Consulting for future recruits and Clients as an outside liaison towards the company
Foreman, Garden Design, Property Maintenance
Cambridge Landscaping
02.2024 - 08.2024
- Lead a team to ensure the job tasked for the day was completed to the clients details
- Instructed each member on how to do desired job as well as oversee the end result
- Communication between myself and office or any changed needs or updates or property tasks
- Create inventory list of garden materials, plants and tools
- Drove commercial vehicles to acquire large orders of materials and utilize them for our projects
- Worked with city workers and planners together to make sure project was completed with a united understanding of how each procedure will be accomplished and timeline of projects
- Responsible for upkeep of vehicles, tools, employees, and time spent for each day to day project
Security Manager/ Bartender
Roxy's Arcade
Cambridge, MA
09.2021 - 05.2023
- The wellness of all patrons
- Scheduling and management of all our security staff
- Strategizing solutions to any security problems that may arise
- Deescalating all issues that may arise from guests towards the establishment during operations
- Ensuring and enforcing all rules established by the company during operation hours and after
- Serve safe Certified
- Deliver consistent quality cocktails to my guests with the ability to create custom creations that may fit to their needs
- Making sure my guests have the adequate amount to drink and not overpouring to put their safety in jeopardy
- Creating our fresh syrups and batches each shift, as well as juicing fresh citrus and our stock is up todate each and every shift
Supervisor/Bartender/Server
East End Grille
Somerville, MA
10.2014 - 01.2016
- Began as a Server and advanced to Bartender, and Shift Supervisor role within a year
- In the bartender role, I helped create new cocktails for the changing menu, as well as regulate our liquor and bar inventory to guarantee business continuously operated economically and efficiently
- As Shift Supervisor I provided training to new staff on the exceptional service and sale skills involved in maximizing restaurant revenue and producing the utmost customer satisfaction
- Monitored and managed the restaurant during business hours to ensure all operations
Steward/Security/Coat Check
Royale Night Club
Boston, MA
09.2011 - 01.2013
- As a Steward, I ensured that all stations in the massive night club were kept up to standard, as well as making sure all debris was cleared to ensure the safety of our patrons
- I was responsible for Communicating the needs of management and all stations to and from each other to ensure any needs were met at a reasonable timeframe
- As Security, I was responsible for the safety of all patrons inside the venue, as well as the safety of our Talent
- Also, the enforcement of any our strict policies while communicating with guests to de-escalate any complaints or grievances that may occur
Education
Bachelor of Science - Accounting, Business Administration
Bellows College
Skills
- Microst office
- Bi lingual
- Social Networking
- Garden design and planning
- Microsoft troubleshooting
- Customer Relationship Management
- Gardening
- Project Management
- Lean
- Management
- Landscape Maintenance
- Team Management
- Office Management
- Leadership
- Process Improvement
- Negotiation
- Supervising experience
- Customer service
- Sales
- Budgeting
- Hospitality
- Restaurant experience
- Mentoring
- Recruiting
- Retail sales
- Shift management
- Cash handling
- Cash register
- Bartending
- Guest relations
- Serving
- Communication skills
- Inside sales
- Team building
- Public speaking
- Team management
- Interpersonal communication
- Troubleshooting
- Flexible and adaptable
- Analytical thinking
- Training & Development
- Decision-making
- Conflict resolution
- Customer relations
- Maintenance & repair
- Organizational skills
- Problem-solving
- Microsoft office
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Certification
- ServeSafe
- Tips Certification
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Foreman, Garden Design, Property Maintenance
Cambridge Landscaping
02.2024 - 08.2024
Various Roles
Instawork
09.2023 - Current
Event Bartender, Event Waiter, Prep Cook
Max Ultimate Catering
09.2023 - Current
Security Manager/ Bartender
Roxy's Arcade
09.2021 - 05.2023
Supervisor/Bartender/Server
East End Grille
10.2014 - 01.2016
Project Supervisor
FAVORITO GARDENING
04.2014 - Current
Steward/Security/Coat Check
Royale Night Club
09.2011 - 01.2013
- ServeSafe
- Tips Certification
Bachelor of Science - Accounting, Business Administration
Bellows College
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