John Varnes
Madison,WI
Summary
Dedicated and customer-focused Sales Consultant with a passion for creating exceptional buying experiences and nearly two years of experience guiding clients through a seamless sales journey, from initial vehicle walk-arounds to final closings. Proficient in needs analysis and committed to delivering outstanding service that fosters loyalty and drives positive sales outcomes. Proven ability to drive revenue growth through strategic client relationships and effective sales techniques, consistently exceeding sales targets while enhancing customer satisfaction. Strong organizational skills and a deep knowledge of vehicles cultivated from a lifelong enthusiasm for the automotive industry contribute to team success and achievement of company goals.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Sales Consultant
Metro KIA Of Madison
02.2024 - 08.2025
- Cultivated lasting client relationships by providing a professional and personalized sales experience.
- Mastered advanced sales techniques, including needs analysis and objection handling, to effectively guide purchasing decisions and secure deals.
- Maintained a high level of product knowledge, leveraging expertise in vehicle features and market trends to serve as a trusted advisor to customers.
- Contributed to a high-performing team by consistently exceeding personal sales goals and maintaining a positive attitude.
BUSINESS OWNER
Bluefin Detailing
01.2023 - 04.2024
- Directed all aspects of business operations, including sales, marketing, finance, and human resources.
- Developed and implemented strategic marketing plans that successfully generated new customers and increased revenue.
- Managed all financial activities, including budgeting, expense monitoring, and bank deposit preparation.
- Trained, mentored, and supervised a team of employees to ensure high standards of quality and customer service.
- Negotiated with vendors and customers to reduce expenses and maximize profit margins.
Night Auditor
TownePlace Suites Marriott
01.2022 - 01.2023
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at the front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for the day crew.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Followed company security and check-in policies and procedures and reported suspicious activity to the supervisor.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Called guests requiring wake-up calls within two minutes of the scheduled call, constantly maintaining positivity, and welcoming.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Developed and maintained positive relationships with guests for satisfaction.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Trained new staff members in customer service techniques and hotel operations.
Department Manager
McDonald's
10.2018 - 10.2022
- Supervised all department operations, including inventory, scheduling, and sales, to meet daily and weekly business objectives.
- Implemented process improvements and provided coaching to employees, significantly increasing team efficiency and productivity.
- Managed department budgets and allocated resources effectively to maximize profitability and reduce waste.
- Led recruitment, interviewing, and onboarding for new employees, and established a mentoring program to boost retention and engagement.
Front desk
Baymont Hotel
01.2021 - 01.2022
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated, and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified the supervisor immediately when problems escalated.
- Answered multi-line phone systems and transferred callers to the appropriate department or staff member.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Welcomed customers with friendly greetings, answered general questions, gathered the nature of the visit, and directed them to specific offices.
- Resolved customer problems and complaints.
- Collected Type payments, processed transactions, and updated relevant records.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Crew Member
McDonald's
02.2017 - 10.2018
- Worked front counter, drive-thru, and other areas.
- Worked well with teammates and accepted coaching from the management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of the restaurant to promote a clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members in achieving goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Stocked shelves to organize aisles in assigned departments.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter, and dining areas cleaned and sanitized.
- Performed serving, cleaning, and stocking to high standards and provided excellent customer satisfaction.
- Checked dining areas frequently to clean up spills, wipe down tables, and restock stations.
- Kept drawer balanced by accurately processing cash, credit, and debit payments.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware, and napkins.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Loaded food, dishes, and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Landscaper
Olson Toon Landscaping
01.2017 - 01.2018
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain a uniform appearance.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Operated landscaping equipment with a focus on safety and machine longevity.
- Cultivated and replanted trees and plants to maintain landscaping areas.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Removed debris and waste from outdoor areas.
Education
High school diploma -
Middleton High School
Middleton, Wisconsin1 year - undefined
Madison Area Technical College
Skills
- Experience and knowledge of cars
- Attention to Detail
- Teamwork skills
- Leadership skills
- Problem-Solving skills
- Effective communication skills
- Word Processing
- Cash Handling
- Hospitality Services
- Effective Planning
- Customer Service Management
- File Management
- Guest Relations
- Staff Supervision
- Conflict Management
- POS System Operation
- Revenue Management
- Listening Skills
- Timesheet Processing
- Project Coordination
- Employee Supervision
- Expense Monitoring
- Staff Management
- Schedule Coordination
- Program Oversight
- Customer Service
- Financial Leadership
- Team Building and Leadership
- Multi-Line Phone Systems
- Budget Management
- Flexible Schedule
- Scheduling
- Team Collaboration
- Decision-Making
- Job Costing
- Strategic Planning
- Number Wpm Typing Speed
- Administrative Skills
- Prospecting & lead generation
- Cold calling & outreach
- Qualifying leads and opportunities
- Presenting products/services clearly
- Handling objections effectively
- Closing techniques & deal negotiation
- Upselling & cross-selling strategies
- Customer-Focused Skills
- Active listening
- Building long-term client relationships
- Needs assessment (asking the right questions)
- Customer service & support
- Empathy & emotional intelligence
- Conflict resolution
- Communication Skills
- Clear verbal communication
- Persuasive storytelling
- Professional written communication (emails, proposals)
- Presentation & public speaking
- Rapport-building
- Confidence without being pushy
- Business & Product Knowledge
- Understanding the company's products/services
- Competitor & market awareness
- ROI/value-based selling
- Pricing strategy knowledge
- Industry-specific knowledge (depending on field)
- Analytical & Tech Skills
- CRM software (Salesforce, HubSpot, etc)
- Data entry & pipeline management
- Sales metrics analysis (conversion rates, quotas, forecasts)
- Microsoft Office / Google Suite
- Digital sales tools (LinkedIn Sales Navigator, Zoom, etc)
- Goal-oriented & self-motivated
- Adaptability in changing markets
- Vinsolutions CRM operating system
- Problem-solving mindset
- Time management & organization
- Team collaboration
- Customer relationship management
- Time management
- Objection handling
- Product and service sales
- Community networking
- Sales strategies
- Cold calling
- Negotiation tactics
- Upselling and cross selling
- Contact follow-up
Accomplishments
- Achieved #2 sales by completing many deals with accuracy and efficiency.
- Supervised team of 30 staff members.
Timeline
Sales Consultant
Metro KIA Of Madison
02.2024 - 08.2025
BUSINESS OWNER
Bluefin Detailing
01.2023 - 04.2024
Night Auditor
TownePlace Suites Marriott
01.2022 - 01.2023
Front desk
Baymont Hotel
01.2021 - 01.2022
Department Manager
McDonald's
10.2018 - 10.2022
Crew Member
McDonald's
02.2017 - 10.2018
Landscaper
Olson Toon Landscaping
01.2017 - 01.2018
1 year - undefined
Madison Area Technical College
High school diploma -
Middleton High School
Certification
- CPSP - Certified Professional Sales Person
- Licensed - Wisconsin Sales
Attributes
- Goal-oriented & self-motivated
- Adaptability in changing markets
- Problem-solving mindset
- Time management & organization
- Team collaboration
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