John Veon
Cleveland,OH
Summary
Results-driven operations manager with a proven track record in process improvements, inventory management, and staff training. Committed to enhancing customer satisfaction and operational efficiency.
Experienced with managing all aspects of business operations, including financial oversight and strategic planning. Utilizes effective leadership techniques to ensure efficient daily management and team productivity. Track record of fostering strong customer relationships and driving business growth through innovative solutions.
Overview
24
24
years of professional experience
Work History
Owner/Operator
John's Handyman Services LLC
05.2024 - Current
- Managed daily operations ensuring efficient service delivery and customer satisfaction.
- Developed strong client relationships through effective communication and quality workmanship.
- Scheduled appointments and coordinated handyman services to meet client needs promptly.
- Developed client relationships, resulting in repeat business and referrals.
- Resolved customer complaints promptly, improving overall service delivery and reputation.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Assistant Store Manager of Operations
Lowe's
04.2020 - 11.2023
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Managed inventory levels utilizing retail management systems to prevent stockouts and overstock situations.
- Trained and mentored staff on operational procedures, enhancing team productivity and service quality.
- Implemented process improvements that streamlined workflows and reduced operational inefficiencies.
- Led initiatives to improve store layout, increasing customer engagement and sales opportunities.
- Oversaw compliance with safety regulations, fostering a secure environment for staff and customers.
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
Sales Associate
Mars Electric
08.2017 - 04.2020
- Exceeded sales targets through effective product promotions and upselling strategies.
- Developed strong customer relationships to enhance loyalty and repeat business.
- Trained new team members on company policies and sales techniques, fostering a collaborative environment.
- Analyzed customer feedback to identify trends and improve service delivery.
Outside Sales Representative
Champion Windows
06.2017 - 08.2017
- Cultivated relationships with clients to drive sales growth and enhance customer satisfaction.
- Conducted product presentations and demonstrations to effectively communicate value propositions.
- Developed tailored sales strategies based on market analysis and customer needs.
- Collaborated with internal teams to streamline processes and improve service delivery.
Assistant Store Manager of Operations
Home Depot
12.2001 - 11.2016
- Coordinated scheduling for staff to maintain coverage during peak hours, improving service delivery.
- Analyzed sales data to inform merchandising strategies, driving product placement and promotions.
- Developed training programs for new hires, fostering a knowledgeable workforce aligned with company standards.
- Oversaw compliance with safety regulations, ensuring a secure shopping environment for customers and employees.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
- Promoted a safe work environment by enforcing company safety policies and addressing potential hazards promptly.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
Education
No Degree - Biology
University of Akron
Akron, OHSkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Operations oversight
- Inventory management
- Negotiation
- Strategic planning
- Financial analysis
- Human resource management
- Performance analysis
- Business operations management
- Cost management
Timeline
Owner/Operator
John's Handyman Services LLC
05.2024 - Current
Assistant Store Manager of Operations
Lowe's
04.2020 - 11.2023
Sales Associate
Mars Electric
08.2017 - 04.2020
Outside Sales Representative
Champion Windows
06.2017 - 08.2017
Assistant Store Manager of Operations
Home Depot
12.2001 - 11.2016
No Degree - Biology
University of Akron