John Verdugo

Financial Management & Invoicing

• Managed full-cycle accounts receivable, generating and tracking professional invoices to ensure timely client payments and steady company cash flow.
• Reconciled financial records and tracked operational expenses to monitor business profitability.
• Reduced payment delays by streamlining the billing communication process with residential and commercial clients.

Marketing & Lead Generation

• Spearheaded digital advertising campaigns across online platforms to increase brand visibility and drive customer inquiries.
• Analyzed marketing performance data, monitoring ad spend and lead conversion rates to maximize return on investment (ROI).
• Conducted market research on local competitors to optimize ad targeting and pricing strategies.

Supported operational strategies through hands-on involvement.

• Collaborated directly with the business owner to analyze daily operations, optimize crew scheduling, and improve service delivery efficiency.
• Gained hands-on entrepreneurial experience by shadowing business leadership to understand operational scaling, risk management, and client retention.
• Fielded client consultations and managed customer relationships, translating project requirements into accurate cost estimates and service agreements.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Recognized by management for providing exceptional customer service.
• Identified needs of customers promptly and efficiently.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Completed day-to-day duties accurately and efficiently.
• Worked effectively in team environments to make the workplace more productive.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Facilitated customer satisfaction by effectively resolving problems with knowledgeable, friendly service.
• Recognized customer needs through active listening and observation. of customers promptly and efficiently.
• Assisted with customer requests and answered questions to improve satisfaction.
• Worked closely with varied coworkers to meet goals and resolve product and service issues.
• Proposed actionable ideas and solutions that enhanced team performance and outcomes.
• Completed daily tasks accurately and efficiently.
• Pursued ongoing education and advanced training to stay informed on industry best practices.

• GPA 3.089
• Center Midfielder for County College of Morris Soccer Team, 2024 to 2025