Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Kelly Villiers

Miami,FL

Summary

Attentive Receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with 2 years of hands-on experience in administrative roles.

Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.

Reliable Dispatcher with experience keeping delivery and customer service operations moving smoothly. Talented at scheduling deliveries, explaining details to customers and confirming arrival window date and time. Proficient in the hospitality industry practices and compliance requirements.

Overview

2
2
years of professional experience

Work History

Receptionist, Front Desk Attendant,dispachter

JM residential LLC (Ramada Plaza by Wyndham)
Miami, FL
03.2021 - 02.2023
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Managed front desk, greeting students and visitors.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Created and optimized employee schedules for shift coverage.
  • Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Welcomed large volume of guests and improved overall customer service.
  • Scheduled and confirmed appointments.

Education

Hospitality Administration And Management

Miami Dade College
Miami, FL

Some College (No Degree) - Business Administration And Management,

Keiser Career College
Hollywood, FL

Skills

  • Multitasking
  • Teamwork
  • Patient
  • Emotional control
  • Open mindset
  • Open person
  • Easy to work with
  • Respectful

Timeline

Receptionist, Front Desk Attendant,dispachter

JM residential LLC (Ramada Plaza by Wyndham)
03.2021 - 02.2023

Hospitality Administration And Management

Miami Dade College

Some College (No Degree) - Business Administration And Management,

Keiser Career College
John Kelly Villiers