John Vincent
Antioch,TN
Summary
Seeking the professional leadership position, to further demonstrate my skills and talents, for the development and progression of the overall goals of the organization. Also desire a competitive salary in the industry with opportunities for growth, development, and advancement.
My professional career in education and leadership spans over 15 years experience combined with the public and private sector. I currently serve in the non-profit sector in executive leadership, education, community service, and in management and leadership operations. I also have strong customer service, and outside sales experience. I have previously served as an adjunct professor at the Nashville State Community College in the School of Business department, as well as an instructor and Restorative Justice Coordinator in the Metro Nashville Public Schools. Most recently, I have utilized my skills working in the health and life insurance industry with Ttec as a broker/agent, providing strategic methods in identifying best products and services for clients. I enjoy both a challenging and rewarding task, team building, coaching, and developing employees to maximize their potential. I am a quick learner and adaptable to the rapid changes in a fast-paced work environment. My strengths are my organizational leadership skills, communication, business acumen, integrity, professionalism, and accountability.
Passionate Senior Pastor/ Director of Operations successful in providing Christian education and leadership to members within community. Successful in creating inspiring environments and encouraging individuals to grow and strengthen personal faith. Prepared to take next step as Director of Regional Operations within church.
Seasoned lead pastor/director with achievements in providing spiritual leadership to individuals of diverse backgrounds. Highly adept in preparing sermons, leading worship services and providing pastoral care and counseling. Skilled in directing day-to-day operations when developing programs to grow ministry and outreach.
Experienced managerial Leadership bringing 16 years' success in spiritual leadership to growing church. Adept in building integrated long-term plans guiding ministries in educational and spiritual formation. Ready to bring expertise in organizational management, program administration and community outreach to growing church.
Driven Executive Director bringing over 16 years of success in recruiting leaders for church-led programs. Accomplished in planning social, educational and mission-oriented events to develop robust programs.
Background of accomplishment includes managing building projects, increasing member numbers, and reducing church costs. Competent manager, problem-solver bringing 16 years' experience in church and community leadership roles.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Pastor/Director of Operations
Greater Compassion Ministries Inc.
Nashville, TN
01.2009 - Current
- Serve as Execitive Board member and head leadership of organization
- Oversee all departments and programs, working with local government, council members, and city mayor to to promote various programs and services for the enrichment of our community
- Includes counseling and agency services in Nashville and surrounding areas as well as forecasting vision and projections.
- Organized weekly worship services, sermons, and other special events.
- Provided spiritual guidance and counseling to church members.
- Lead team meetings to discuss upcoming projects and events.
- Maintained records of baptisms, marriages, funerals, membership rolls.
- Offered guidance during difficult times of transition or crisis situations.
- Responded to crisis situations to offer support, prayer and counseling.
- Provided leadership development opportunities for emerging leaders within the church.
- Led outreach initiatives to reach out to unchurched, inactive or new residents in community.
- Collaborated with staff and volunteers to administer pastoral care in times of celebration and grief.
Licensed Agent/Broker for Health
TTEC
08.2020 - 01.2024
- At Home Worker on various Line of Business (LOB) projects as an agent/broker, ensuring that clients select optimum benefits for their specific health needs
- Conducted needs analysis and discovery to guide decision for best solution
- Educated clients on process and procedures, and provided quality service exceeding expectations of clents.
- Resolved customer complaints in a professional manner.
- Maintained pleasant and cordial attitude, remaining calm when issues arose.
- Maintained detailed records of all customer interactions.
- Collaborated with colleagues to develop strategies for marketing campaigns.
- Responded promptly to requests from external stakeholders such as brokers or advisors.
- Ran prospect and lead reports on weekly basis and distributed to appropriate personnel.
- Participated in seminars and workshops related to insurance topics.
- Provided guidance to clients on policy changes or upgrades.
- Provided feedback on product development initiatives based on customer feedback.
- Educated customers on the features and benefits of various insurance policies.
- Monitored industry trends and developments in order to remain knowledgeable about product offerings.
Supervisor
KEPRO (Keystone Peer Reviewed Organization)
Nashville, TN
08.2018 - 08.2019
- A part of an implementation project with a new state contract Healthcare (Medicaid/Medicare recipients) for a Call Center
- Managed and developed good work relations with clients, hired employees, helped to establish policy, and to make company profitable
- Main jobs included overseeing and managing employees, monitoring calls and ensuring compliance.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Coordinated employee schedules according to shift changes and availability.
- Reviewed completed work to verify consistency, quality and conformance.
- Provided ongoing training to address staff needs.
Educational Specialist/Team Lead/Enrollment Specialist
Benefit Communications Inc.
Nashville, TN
12.2016 - 08.2018
- Worked in Call Center environment for Mass Mutual Clients assisting them with benefit enrollments, and served as Senior Team Lead assisting with training and development of product knowledge and strong customer service
- Worked very close with immediate supervisor to attain daily and weekly goals.
- Participated in ongoing training and compliance activities.
- Coordinated with other departments to ensure efficient workflow processes.
- Exercised versatility in fast-paced, agile work environments.
- Coordinated and managed various programs or projects to achieve established objectives.
- Conducted regular meetings with staff to review progress and address any concerns.
- Managed and resolved incidents according to service agreements.
- Provided technical support for customers in resolving complex issues.
- Leveraged specialized knowledge to act as subject matter expert within organization.
- Generated reports to track performance metrics of team members.
- Identified opportunities to enhance specialization resulting in increased efficiency.
Instructor/ ISS/ Restorative Justice Coordinator
Metro Nashville Public Schools
Nashville, TN
08.2008 - 08.2016
- Involved working closely with school administration supporting and developing the daily objectives, advising/ counseling & discipline of students, monitor and redirect student behavior using positive reinforcement methods
- Teach Conflict resolution and discipline, as well as promote individual development plans for students who are social and emotional learners.
- Conducted lectures, demonstrations and group activities in order to enhance learning experience.
- Adapted teaching methods based on the physical, emotional and intellectual capabilities of students.
- Employed variety of teaching styles to respond to needs of diverse learners.
- Attended meetings, training and activities to enhance skills and credentials.
- Evaluated performance of students and made provisions to meet learning needs.
- Encouraged students' critical thinking skills by facilitating classroom discussions.
- Implemented instructional materials and curriculum to meet specific program needs.
- Maintained accurate records of attendance, grades and assessments for all students in the course.
- Prepared instruction through lesson plans to address student's assessed needs, goals and objectives.
- Adapted instructional materials to meet the needs of diverse learners.
- Provided individualized instruction to students to improve their academic performance.
- Kept up-to-date with advancements in subject area knowledge by attending conferences or workshops.
- Collaborated with other instructors on curriculum development projects and interdisciplinary initiatives.
- Observed and evaluated student performance and development and provided appropriate feedback on work.
Adjunct Professor
Nashville State Community College
Antioch, TN
08.2012 - 01.2016
- College Instructor for Business School Department
- Instructed college students with entrepreneurship and other Business related courses
- Taught students basic concepts of starting business and gave examinations on the content that was taught
- Set curriculum and objectives for class, and prepared for advanced careers
- Help to insure the overall academic success of all students.
- Prepared, administered and graded exams and assignments to evaluate student progress.
- Developed custom course syllabus outlining standards, material, grading, and progression for students.
- Developed and implemented course syllabi, lesson plans, and assessments.
- Utilized a variety of instructional strategies to meet diverse learning needs.
- Developed and adjusted course syllabus according to curriculum and university guidelines.
- Distributed and posted course syllabus and answered student questions regarding standards, material, grading and progression at beginning of semester.
- Created lesson plans and developed instructional materials covering required topics and learning objectives.
- Instructed [Type of course] courses to undergraduate and graduate students.
- Delivered course lectures using modern technology to enhance student comprehension.
City Station Manager
Alamo/National Rental Car
Nashville, TN
12.2005 - 01.2008
- Oversee Operations of rental car facility and daily objectives and general managerial duties
- Managed various departments and insured the highest quality of customer service
- Conducted employee evaluations and disciplinary actions
- Monitored daily profit/loss and projections, inventory, incidents, and overall employee climate
- Overall goal was to maximize profits and decrease losses
- Interviewed and Hired employees.
- Maintained accurate records of all incoming and outgoing shipments and tracked freight costs.
- Analyzed financial reports to identify areas of cost savings or increased efficiency.
- Ensured that all equipment was maintained according to manufacturer's specifications.
- Managed accounts receivable activities such as invoicing customers and tracking payments received.
- Effectively reduced job-related accidents by properly training departmental employees on corporate safety processes.
- Procured equipment to enable station to streamline operations.
- Reconciled expenses to coincide with approved budgets.
Branch Station Manager
The Hertz Rental Car Company
Tulsa, Oklahoma
05.2003 - 12.2005
- Oversee Airport and local rental operations to insure daily objectives and general managerial duties
- Managed various departments and insured the highest quality of customer service
- Conducted employee evaluations and disciplinary actions
- Monitored daily profit/loss and projections, inventory, incidents, and overall employee climate
- Overall goal was to increase profitability and minimize losses
- Interviewed and Hired employees.
- Resolved customer complaints in a timely manner while providing excellent customer service skills.
- Recruited, trained, supervised, evaluated, coached and disciplined staff members.
- Monitored staff operations to comply with administrative policies and procedures, safety rules, contracts and government regulations.
- Participated in employee relations investigations to resolve issues effectively.
- Monitored employee attendance records and ensured shift coverage for 24-hour operations.
- Oversaw the daily operations of the station including scheduling, budgeting, payroll processing, inventory control, and maintenance.
- Developed and implemented station policies and procedures to ensure compliance with local, state, and federal regulations.
- Established employee schedules and work hours, reviewing employee timesheets to finalize payroll.
- Conducted regular staff meetings to discuss performance objectives, safety protocols, and customer service standards.
- Developed successful team-building initiatives to motivate team members.
- Reviewed operational and financial reports to meet station goals and objectives.
- Delivered high level of service to customers in effort to build upon relationships for future.
- Encouraged pleasant work atmosphere for employees to help team stay on track with station goals.
- Maintained accurate records of all incoming and outgoing shipments and tracked freight costs.
- Analyzed expenditures to create budgets for increasing profits and improving delivery of services.
Youth Guidance Counselor Specialists
Tulsa Boys Home
Tulsa, OK
05.2001 - 01.2003
- Worked with at-risk youth in a residential facility, that was structured with daily activity to rehabilitate disturbed and troubled youth
- Administered counseling and daily medications as needed
- Ensured the safety and the personal development of these young people.
Customer Service Representative
TCIM Call Center
06.2000 - 04.2002
- Handled inbound and outbound escalated calls in a call-center environment, selling and winning back customers of AT&T
- High call volume, monthly goals and incentives
- Strong customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
Branch Manager
Enterprise Rental Car
Tulsa, OK
06.1996 - 05.2000
- Managed a very busy daily operation of rental car service
- In charge of the entire branch and all employees with a rental fleet of 250+ cars
- Trained, hired, disciplined and developed employees
- Responsible for setting daily/monthly goals and objectives, break even analysis, and increasing revenue
- Overall objective was to maximize profits and minimize losses.
Education
MBA -
University of Phoenix
07.2011
B.S. in Mass Media Communications -
Oral Roberts University
Skills
- Executive Director leadership
- Management/Operations
- Profit/Loss/Budget
- Business Analytics
- Public Speaking/Strong Written and Oral Communications
- Adjunct Professor/Instructor
- Call Center/Supervisor
- Analytical/Problem Solving
- Insurance Marketing & Sales
- Interviewing/Hiring
- Office Operations
- Exemplary leadership and development
- Organizational Leadership
- Sermon Preparation
- Counseling
- Inspirational Leadership
- Crisis Management
- Sick Visitation Experience
- Public Speaking
- Discipleship
- Small Group Facilitation
- Grief Support Background
- Mission-Oriented
- Social Media Engagement
- Teaching
- Church Planting Experience
- Shepherding
Certification
Insurance Licenses for State of Tennessee
Community Service
I am actively involved and committed to serving citizens in our community and abroad, providing a beacon of hope.
References
Will provide upon request
Timeline
Licensed Agent/Broker for Health
TTEC
08.2020 - 01.2024
Supervisor
KEPRO (Keystone Peer Reviewed Organization)
08.2018 - 08.2019
Educational Specialist/Team Lead/Enrollment Specialist
Benefit Communications Inc.
12.2016 - 08.2018
Adjunct Professor
Nashville State Community College
08.2012 - 01.2016
Senior Pastor/Director of Operations
Greater Compassion Ministries Inc.
01.2009 - Current
Instructor/ ISS/ Restorative Justice Coordinator
Metro Nashville Public Schools
08.2008 - 08.2016
City Station Manager
Alamo/National Rental Car
12.2005 - 01.2008
Branch Station Manager
The Hertz Rental Car Company
05.2003 - 12.2005
Youth Guidance Counselor Specialists
Tulsa Boys Home
05.2001 - 01.2003
Customer Service Representative
TCIM Call Center
06.2000 - 04.2002
Branch Manager
Enterprise Rental Car
06.1996 - 05.2000
MBA -
University of Phoenix
B.S. in Mass Media Communications -
Oral Roberts University