John Viniachi
Coral Springs,FL
Summary
Customer-focused Mobile Technician with experience in device troubleshooting, wireless activation, iOS/Android diagnostics, and retail support. Seeking to bring strong problem-solving skills and Apple product knowledge to a Genius or Technical Specialist position.
Experienced with diagnosing and repairing mobile devices, ensuring minimal downtime with a track record of excellent customer service.
Overview
5
5
years of professional experience
Work History
Mobile Technician / Sales Associate
Xfinity Mobile (Comcast)
03.2024 - Current
- - Diagnose and resolve mobile device issues including eSIM activation failures, network provisioning, and OS troubleshooting.
- - Maintain and update demo devices to ensure proper functionality.
- - Assist customers with Apple ID, Samsung accounts, Wi-Fi calling, and trade-ins.
- - Manage inventory counts and shipments.
Sales Representative / Technician
Techy
06.2023 - 11.2023
- - Diagnosed and repaired mobile devices, tablets, and computers.
- - Logged customer tickets and provided repair estimates.
- - Assisted with monthly audits and inventory control.
C++ Programming Tutor
ACE Learning Center
03.2021 - 06.2022
- - Provided one-on-one tutoring for C++ debugging and fundamentals.
- - Helped students improve grades and understanding.
Education
Bachelor of Science - Criminology (Cyber Criminology Focus)
Florida State University
Tallahassee, FL03-2023
Skills
- - iPhone & mobile device troubleshooting
- - eSIM, network activation, porting
- - Hardware repair (screens, batteries, charging ports)
- - Technical customer support
- - Fluent in Spanish
Timeline
Mobile Technician / Sales Associate
Xfinity Mobile (Comcast)
03.2024 - Current
Sales Representative / Technician
Techy
06.2023 - 11.2023
C++ Programming Tutor
ACE Learning Center
03.2021 - 06.2022
Bachelor of Science - Criminology (Cyber Criminology Focus)
Florida State University