John Vitale
Panama City,FL
Summary
Knowledgeable Lead Banker with solid background in financial services and client relationship management. Adept at identifying client needs and recommending tailored banking solutions. Demonstrated expertise in cross-selling banking products and maintaining high client satisfaction through effective communication and problem-solving.
Overview
15
15
years of professional experience
Work History
Personal Banker
Wells Fargo
02.2024 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Promoted financial products by maintaining excellent service offering knowledge.
Senior Sales Consultant
Best Buy
03.2022 - 04.2023
- Achievements: Individually grossed $2.6 million in sales for FY’22
- Created and maintained meaningful client relationships by providing personalized interactions for increased customer loyalty, repeat business, and long-term business growth
- Exceeded customer requirements with accurate and deliverable solutions by providing a 'one stop shop' experience and making myself available for consultations, sales, concerns with installs or product, post-sale, etc.
- Maintained relationships with vendors and up-to-date knowledge of current promotions and packages, including partnering with brand designers to create custom systems based on customer needs.
- Explained important information regarding features and functions for various products so that customer was knowledgeable.
- Maintained sales expertise to sell whole home packages of networking setups, full kitchen packages, home theater system builds, home security, and indoor/outdoor audio solutions.
- Introduced new products to existing clients, generating additional revenue streams through upselling techniques.
- Boosted sales revenue by developing and implementing effective sales strategies.
- Ordered and maintained store inventory, scheduled deliveries, receiving, etc
- Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions.
- Mentored junior sales consultants, providing guidance and support for career growth. Also trained personnel in proven consultative sales approaches, as well as sales and follow-up processes.
- Improved team collaboration, streamlining communication to enhance overall efficiency.
- Developed comprehensive understanding of competitor offerings to better position products in the market.
- Produced sales and team productivity reports for analysis, forecasting and improvement-related objectives.
- Contributed to team objectives in fast-paced environment.
Assistant Store Manager
Best Buy
09.2012 - 09.2022
- Achievements: My key performance indicator was all store revenue. Upon entering the role in 2012 the store was grossing 21-22 million per fiscal year. Upon my shift to In-Home Senior Sales Consultant, the store grossed 27.6 million.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff while providing constructive feedback resulting in enhanced productivity levels, improved skills, achieved daily objectives, and attaining advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Mobile Manager
Best Buy
10.2009 - 09.2012
- Achievements: Managed the Best Buy team in Howell, NJ, who finished 48th in the company (out of 1100+ locations) in 2009. Transferred to Panama City, FL in 2010 to manage their mobile department and finished 13th in the company (previously ranked 1133) as a result, was promoted to managing the sales floor team.
- Increased customer satisfaction by efficiently resolving technical issues and providing timely product support.
- Streamlined internal processes and workflows, leading to increased efficiency within the mobile department.
- Developed and executed training programs for new hires, ensuring a comprehensive understanding of mobile products and services.
- Evaluated mobile app performance metrics and implemented data-driven optimizations to improve user satisfaction rates and drive revenue growth.
- Maintained up-to-date knowledge of industry advancements through ongoing professional development activities, ensuring relevance in a competitive market.
- Established key performance metrics to measure success and drive continuous improvement in mobile operations.
Skills
- Client Relationship Management
- Excellent leadership & development
- Interpersonal and written communication
- Fast and effective problem solver
- Efficient organization and planning skills
- Attention to detail
- Issues resolution
- Account maintenance
- Cross-selling products
- Confidentiality and discretion
- Competitive and strategic
- Proficient in CRM Software, Mac and PC, Microsoft Office – Excel – Work – Quickbooks, Canva and Click Up, and Google Workspace Adobe Acrobat Reader
Timeline
Personal Banker
Wells Fargo
02.2024 - Current
Senior Sales Consultant
Best Buy
03.2022 - 04.2023
Assistant Store Manager
Best Buy
09.2012 - 09.2022
Mobile Manager
Best Buy
10.2009 - 09.2012