JOHN VIVO
Riverview,FL
Summary
Proven security professional with extensive experience at SeaWorld Entertainment, adept in emergency response and ensuring public safety. Skilled in CCTV surveillance and superior customer service, demonstrating the ability to resolve conflicts and efficiently manage high-stress situations. Achieved a significant reduction in incident rates through meticulous report writing and incident reporting. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.
Overview
40
40
years of professional experience
1
1
Certification
Work History
SERCURITY OFFICER
SEAWORLD ENTERTAINMENT
05.2015 - 06.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Dispatcher
City of Tampa Police Department
03.2002 - 06.2002
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Police Officer, Uniformed Road Patrol
CITY OF BRODGEPORT CONNECTICUT
06.1983 - 06.2001
- Efficiently resolved conflicts between citizens through mediation, helping to prevent escalation into more serious incidents.
- Conducted thorough investigations into reported incidents, gathering evidence and interviewing witnesses to support case resolution.
- Maintained accurate records of daily activities and completed detailed reports on arrests, incidents, and other law enforcement actions.
- Collaborated with other first responders during emergency situations, sharing information and resources to ensure public safety.
Education
No Degree - Criminal Justice
Housatonic Community College
Bridgeport, CT05.1984
Skills
Report Writing
Incident Reporting
Security Guard License
General security
CCTV Surveillance
Detail Oriented
CCTV Monitoring
Superior customer service
Surveillance
- Emergency Response
- Patrol operations
- Complex Problem-Solving
- Security Screenings
- Threat Assessment
- Electronic surveillance
- Investigative abilities
- Stationary surveillance
- Security Equipment Operation
- Crime Prevention
- Metal detector operation
- Dispatch
- Personnel screening
- Investigation documentation
- Crime prevention methods
- Weapons training
- Report Generation
- Arrest procedures
- Background Checks
- Military experience
- Law enforcement background
- Criminal Investigations
- Workplace Safety
- Verbal and written communication
- Reliability
- Security camera monitoring
- First Aid Certified
- Reporting skills
- Emergency awareness
- Event security
- Patrol techniques
- Keen observer
Certification
- Emergency Medical Technician (EMT) Basic Level Certification – National Registry of Emergency Medical Technicians.
- Firearms Training Certification - Various State Agencies or Private Institutions.
Languages
English
Native or Bilingual
Timeline
SERCURITY OFFICER
SEAWORLD ENTERTAINMENT
05.2015 - 06.2023
Dispatcher
City of Tampa Police Department
03.2002 - 06.2002
Police Officer, Uniformed Road Patrol
CITY OF BRODGEPORT CONNECTICUT
06.1983 - 06.2001
No Degree - Criminal Justice
Housatonic Community College
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