JOHN V MIKS
Hayden
Summary
Accomplished manager with 35 years of managerial experience in a retail setting. Areas of expertise include sales, recruiting and people management. Motivated team player. retail sales customer service-oriented. POS systems knowledge, skilled problem solver, active listening and merchandising skills.
Overview
44
44
years of professional experience
1
1
Certification
Work History
Assistant Manager2
Natural Grocers
11.2021 - 09.2025
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Assistant Manager
Danimaxx-Fireside of Colorado
10.2017 - 10.2021
- Supervised hourly and temporary personnel, provided work direction, and reviewed work processes.
- Assisted with administering policies and practices in human resources, compliance, safety, and quality assurance.
- Created, implemented, and managed strategic sales plan to achieve high growth targets.
- Coordinated work handoffs and schedules with managers.
- Analyzed productivity reports to manage overall performance.
Floor Manager
Walgreens
02.2017 - 10.2017
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Assign employees to specific duties.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Operations Manager
The Sports Authority
09.2011 - 02.2017
- Supervise and coordinate retail sales workers.
- Handling customer requests, training staff, implementing front end policies, assessing staff performance.
- Interviewed, trained, mentored and evaluated performance of hourly front end associates.
- Responsible for accounting, book keeping, office operation and accountability.
- Responsible for excellent customer service.
Store Manager
Jake Liquor
09.2006 - 09.2011
- Generated sales and inventory reports in Excel with data from a variety of sources, maintaining 100% accuracy rate.
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Assisted in creating pre-season marketing plans to support department and divisional strategies.
Assistant Store Manager
Village Market
02.2005 - 09.2006
- Served as mentor to junior team members.
- Developed and rolled out new policies.
- Placed special orders and called other stores to find desired items.
- Operated cash register.
- Replenished floor stock and processed shipments.
- Also did the hiring, firing, dairy and grocery ordering.
Director of Operations
Lombardi Brothers Meats
09.2002 - 02.2005
- Managed team of about sixty professionals.
- Partnered successfully with ordering, production, packing and delivery departments to achieve customer satisfaction with their custom orders.
- Did hiring, firing, scheduling, inventories, implemented and supervised all plant maintenance.
Shop Manager
Allegra Print & Imaging
05.1993 - 09.2002
- Made sure that all products were produced on time and of good quality.
- Oversaw the production process and managed the production schedule.
- Liaised between customers and production to design new product.
- Self taught on printing press and finishing machines.
Store Manager
Iowa Meat Farms
09.1981 - 04.1993
- Strengthened stores business by adding gourmet groceries.
- Worked directly with cutting and wrapping departments to achieve salable product.
- Ensured that all health and safety guidelines were followed.
- Estimated costs and set quality standards.
Education
High School Diploma -
Wheat Ridge High School
07.2016
Skills
- Retail operations
- Employee schedule management
- Point of sale systems
- Patron satisfaction
- Product presentation
- Employee development
- Operations management
- Employee relations
Accomplishments
Honorable discharge US Navy, Submarines.
Certification
Forklift
Timeline
Assistant Manager2
Natural Grocers
11.2021 - 09.2025
Assistant Manager
Danimaxx-Fireside of Colorado
10.2017 - 10.2021
Floor Manager
Walgreens
02.2017 - 10.2017
Operations Manager
The Sports Authority
09.2011 - 02.2017
Store Manager
Jake Liquor
09.2006 - 09.2011
Assistant Store Manager
Village Market
02.2005 - 09.2006
Director of Operations
Lombardi Brothers Meats
09.2002 - 02.2005
Shop Manager
Allegra Print & Imaging
05.1993 - 09.2002
Store Manager
Iowa Meat Farms
09.1981 - 04.1993
High School Diploma -
Wheat Ridge High School
Military Service
US NAVY, 1975-1977, served on submarine USS Ray