Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

John Vogel

Yulee

Summary

Dynamic professional with a proven track record in customer relationship management and safety protocols, honed across roles from Sales Consultant at Adamec Harley Davidson to Department Manager at Lowes Home Improvement, and CSX Railroad. Excelled in enhancing customer satisfaction and team productivity through effective communication and problem-solving skills. Achieved significant improvements in operational efficiency and client retention by leveraging expertise in CRM proficiency and safety consciousness. High focus on safety procedures due to Railroad experience.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Sales Consultant

Adamec Harley Davidson
11.2021 - 12.2024
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Used appropriate Sales techniques for overcoming objections.

Kitchen Manager

Chick-fil-A
11.2019 - 11.2021
  • Promoted open communication, resulting in reduced conflict among staff.
  • Conducted regular inventory audits for optimized stock levels.
  • Analyzed usage patterns to improve purchasing decisions.
  • Implemented rigorous food safety protocols to meet health regulations.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.

Freight Conductor

CSX Transportaion
01.2012 - 10.2019
  • Maintained accurate records of all cargo transported to ensure timely delivery and customer satisfaction.
  • Developed strong working relationships with team members, fostering a supportive work environment that contributed to increased morale and productivity.
  • Ensured compliance with federal regulations by staying up-to-date on industry changes and implementing necessary adjustments.
  • Played a crucial role in maintaining an accident-free workplace by strictly adhering to safety guidelines and reporting potential hazards.
  • Communicated with train dispatchers to obtain and adjust directions.
  • Communicated through various methods to conduct train movement.
  • Performed air brake and electrical connection coupling.

Labor Foreman

Bill Gross Construction
06.2010 - 01.2012
  • Increased overall job site organization through careful planning of material deliveries and storage areas, reducing wasted time spent searching for necessary supplies.
  • Managed daily operations effectively, ensuring smooth workflow and timely completion of tasks.
  • Enhanced project completion rates through effective management of labor resources and strict adherence to deadlines.
  • Coordinated with subcontractors, ensuring seamless integration of their services into ongoing projects while maintaining schedule adherence.
  • Improved team performance with regular training sessions on industry best practices and new techniques.
  • Facilitated clear communication among team members, fostering a positive work environment conducive to high productivity levels.

Department Manager

Lowes Home Improvment
03.2008 - 05.2010
  • Analyzed market trends to adjust strategies for better alignment with organizational objectives.
  • Established performance metrics to track departmental progress and identify areas for improvement.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Education

High School Diploma -

First Coast High School
Jacksonville, FL
05-2003

Skills

  • Time management
  • Customer relationship management
  • CRM proficiency
  • Objection handling
  • Persuasive communication
  • Closing techniques
  • Route planning
  • Hazardous materials handling
  • Air brake systems
  • Railroad safety regulations
  • First aid and CPR
  • Safety conscious
  • Customer service
  • Attention to detail
  • Problem-solving

Accomplishments

  • At Adamec Harley Davidson I was ranked #1 in used bike sales for the whole company 2 years in a row.
  • At Chick-Fil-A I Increased team productivity by implementing key process improvements, which led to lower wait times for customers.
  • Also @ Chick-Fil-A, when I got there they did $4.5 million in gross for that year. When I left in 2021, they finished the year at about $7.5 million
  • At Csx railroad I recieved their new hire safety bonus 2 years in a row for having no safety violations.
  • At Lowes Home Improvement, I hit our Sales Budget 2 years in a row, and helped lower our Loss significantly in Lumber and Building materials.

Certification

  • Positive Train Control (PTC) System Familiarization Certificate - Issued by Employing Railroad Company based on FRA Guidelines.
  • Transportation Worker Identification Credential (TWIC) - Transportation Security Administration.
  • Federal Railroad Administration (FRA) Conductor Certification - Federal Railroad Administration.
  • First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
  • Certified Professional - Food Safety (CP-FS) - National Environmental Health Association.
  • Advanced Forklift Operator Certification

Timeline

Sales Consultant

Adamec Harley Davidson
11.2021 - 12.2024

Kitchen Manager

Chick-fil-A
11.2019 - 11.2021

Freight Conductor

CSX Transportaion
01.2012 - 10.2019

Labor Foreman

Bill Gross Construction
06.2010 - 01.2012

Department Manager

Lowes Home Improvment
03.2008 - 05.2010

High School Diploma -

First Coast High School

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